Avaya Experience Platform vs KloudTalk
Avaya Experience Platform
avaya.comKloudTalk
kloudtalk.comSide by side
| Figure | Avaya Experience Platform | KloudTalk |
|---|---|---|
| Price from | $48/mo | $20/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 6 |
| Spec score · IVR Software | 8.7 (#2) | 8.5 (#7) |
| Free plan | No | No |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The pricing page lists “All Integration” as a feature in each displayed plan. |
| Intended customers | Avaya describes Infinity as designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | The FAQ describes KloudTalk as suitable for web-based businesses, enterprises with multiple offices, customer-service businesses handling many inbound calls, and small companies with around 1–15 employees. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
KloudTalk
- SOLO$25 a month
- CLUB$45 a month
- LEAGUE$80 a month
- SOLO$240 a year
- CLUB$432 a year
- LEAGUE$768 a year
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
KloudTalk
KloudTalk is a cloud-hosted business phone system providing cloud PBX and communications for small, mid-sized, and large enterprises. It offers DID and toll-free numbers in more than 50 countries, an auto attendant, and advanced call routing. Teams can build multi-level IVRs that direct calls to multiple groups, with text-to-speech prompts available in 13 languages. Call handling includes transfers, voicemail, custom greetings, and routing calls to colleagues around the world. Businesses can add click-to-call buttons to a website or mobile app. Calls are supported from landlines, mobile or GSM phones, PCs or Macs, and iOS or Android apps; listed platforms also include web, macOS, and Windows. The displayed plans list integrations, and KloudCon allows conference details to be added to Google or Outlook calendars. SOLO costs $25 a month for five users, CLUB is $45 a month for 10 users, and LEAGUE is $80 a month for 20 users. Each includes one free DID number, a web dashboard, Android and iOS apps, and an IP phone. A 14-day trial is available; KloudTalk says it offers free 24x7 customer support.