Avaya Experience Platform vs Orum
Avaya Experience Platform
avaya.com
Orum
orum.comSide by side
| Figure | Avaya Experience Platform | Orum |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Telemarketing | 8.7 (#2) | 7.4 (#9) |
| Spec score · Computer Telephony Integration Software | 8.7 (#2) | 7.3 (#16) |
| Audience | The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | Orum describes its product as built for SDR and BDR teams and also offers limited calling seats for account executives and other less frequent dialers. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Orum lists integrations for Apollo, Gong, HubSpot, Outreach, Salesforce, and Salesloft. |
| Security controls | Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions. | Orum says sensitive data is encrypted, browser communications use HTTPS, and data is backed up across multiple availability zones. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Orum says onboarding includes setup, integrations, and rep training, with ongoing customer success support, live chat, and a help center. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.