AVOXI Flow Builder vs Cloud IVR

AVOXI Flow Builder is cloud software for designing call flows and interactive voice response menus in a web interface. Routing rules can use agent, language, time, call volume, percentages, and failover choices. Advanced Flow Builder adds API connectivity and routing data such as account, order, reservation, location, language, VIP status, customer segment, or account priority. Calls can travel through SIP trunks, forward to teams, or connect with CCaaS, UCaaS, and PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. AVOXI says local and toll-free cloud IVR numbers are available in more than 150 countries. The service includes API access, a visual flow builder, fraud monitoring, multifactor authentication, and encrypted SIP options. Plans are Number package at $6.49 a month, Standard at $14.99 a month, Premium at $99.99 a month, and Premium AI at $199.99 a month. AVOXI was founded in 2001 in Atlanta.

Cloud IVR is a cloud interactive voice response service for incoming calls. Callers can respond by voice or keypad; configured departments can receive routed calls, and the system can collect voice messages. Setup takes place in a web interface without hardware devices, with a visual flow builder, multilingual interface, and reports on incoming calls. Voice prompts are generated from text, so advance recording is unnecessary, and message transcripts are sent by email. The Starter plan includes reporting, automatic voice generation, and work schedules for €99.99 a year. Pro costs €499.99 a year and adds API integration, advanced diagrams, and call-out sessions. Enterprise is billed on demand with custom voices and API integration. A free trial permits testing only from the user’s own phone number. Subscriptions renew automatically unless canceled; contracts can receive refunds within 14 days.