AVOXI Flow Builder vs Ozonetel IVR System
AVOXI Flow Builder
avoxi.comOzonetel IVR System
ozonetel.comSide by side
| Figure | AVOXI Flow Builder | Ozonetel IVR System |
|---|---|---|
| Price from | $6.49/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Interactive Voice Response Software | 7.7 (#9) | 7.5 (#12) |
| Founded | 2001 | 2007 |
| Pricing model | The pricing page says virtual number pricing depends on number type, monthly minutes, and country or city, and packages are month-to-month with no long-term commitments. | The IVR page states that pricing is monthly and can scale up or down in minutes. |
| Support | The pricing page lists 24/7 live support with priority service in Premium and Premium AI, and the support center provides contact forms and email addresses. | The IVR service includes 24 x 7 live phone support, free onboarding and training, and one point of contact from sales to onboarding. |
Plans
AVOXI Flow Builder
- Number package$6.49 a month
- Standard$14.99 a month
- Premium$99.99 a month
- Premium AI$199.99 a month
Ozonetel IVR System
- CA LITEPriced on request
- CLOUDAGENTPriced on request
In their own words
AVOXI Flow Builder
AVOXI Flow Builder is cloud software for designing call flows and interactive voice response menus in a web interface. Routing rules can use agent, language, time, call volume, percentages, and failover choices. Advanced Flow Builder adds API connectivity and routing data such as account, order, reservation, location, language, VIP status, customer segment, or account priority. Calls can travel through SIP trunks, forward to teams, or connect with CCaaS, UCaaS, and PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. AVOXI says local and toll-free cloud IVR numbers are available in more than 150 countries. The service includes API access, a visual flow builder, fraud monitoring, multifactor authentication, and encrypted SIP options. Plans are Number package at $6.49 a month, Standard at $14.99 a month, Premium at $99.99 a month, and Premium AI at $199.99 a month. AVOXI was founded in 2001 in Atlanta.
Ozonetel IVR System
Ozonetel IVR System is a cloud service for automated attendants, caller self-service, and smart call routing. Its visual builder lets users create and change IVR flows without code. Callers can navigate multi-level menus, use after-hours routing or callbacks, and reach skills-based routing. Speech recognition and natural language processing allow spoken interaction instead of keypad input. The system can run outbound campaigns for satisfaction surveys, feedback collection, and notifications about offers or dues. Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot. An open API library and the option to use an existing SIP trunk are available. Ozonetel says its self-service tools can triple call-handling capacity and enable four-times-faster response times; it also says the platform handles 2.5 billion calls annually. Support includes 24 x 7 live phone assistance, onboarding, and training. Ozonetel states that it is HIPAA compliant and holds ISO 27001:2013 and ISO 20000-1:2018 certifications. Pricing is on request, and a 7-day trial is promoted. The advertised 99.99% uptime SLA varies by region.