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SPECIFICTION
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Ozonetel IVR System

ozonetel.com

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Spec score 7.5 #12 of 20 in Interactive Voice Response Software

What it is

Ozonetel IVR System is a cloud service for automated attendants, caller self-service, and smart call routing. Its visual builder lets users create and change IVR flows without code. Callers can navigate multi-level menus, use after-hours routing or callbacks, and reach skills-based routing. Speech recognition and natural language processing allow spoken interaction instead of keypad input. The system can run outbound campaigns for satisfaction surveys, feedback collection, and notifications about offers or dues. Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot. An open API library and the option to use an existing SIP trunk are available. Ozonetel says its self-service tools can triple call-handling capacity and enable four-times-faster response times; it also says the platform handles 2.5 billion calls annually. Support includes 24 x 7 live phone assistance, onboarding, and training. Ozonetel states that it is HIPAA compliant and holds ISO 27001:2013 and ISO 20000-1:2018 certifications. Pricing is on request, and a 7-day trial is promoted. The advertised 99.99% uptime SLA varies by region.

Spec sheet

Purpose
Ozonetel IVR System provides customizable auto attendant, self-service, and smart call routing.Read 30 Sep 2026 · ozonetel.com
Trial
Ozonetel promotes a 7-day free trial on its CTI integrations page.Read 30 Sep 2026 · ozonetel.com
Support
The IVR service includes 24 x 7 live phone support, free onboarding and training, and one point of contact from sales to onboarding.Read 30 Sep 2026 · ozonetel.com
Founded
2007Read 28 Sep 2026 · ozonetel.com
Access controls
Security features include SAML and SCIM integrations and role-based access controls.Read 30 Sep 2026 · ozonetel.com
API and SIP
The service offers an open API library and an option to use an existing SIP trunk.Read 30 Sep 2026 · ozonetel.com
Availability limit
Ozonetel advertises a 99.99% uptime SLA but says the uptime SLA varies across regions.Read 30 Sep 2026 · ozonetel.com
Call routing
The system supports multi-level menus, after-hours routing, callback options, and skills-based routing.Read 30 Sep 2026 · ozonetel.com
Cloud delivery
Ozonetel states that its entire product offering is cloud-based.Read 30 Sep 2026 · ozonetel.com
Conversational IVR
Natural language recognition and natural language processing let callers converse with the IVR using speech instead of DTMF inputs.Read 30 Sep 2026 · ozonetel.com
CRM integrations
Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot.Read 30 Sep 2026 · ozonetel.com
No-code builder
Users can create and modify IVR flows without writing code.Read 30 Sep 2026 · ozonetel.com
Outbound campaigns
IVR can run CSAT surveys, collect feedback, and notify customers about offers or dues.Read 30 Sep 2026 · ozonetel.com
Pricing model
The IVR page states that pricing is monthly and can scale up or down in minutes.Read 30 Sep 2026 · ozonetel.com
Scale
Ozonetel says the platform handles 2.5 billion calls annually.Read 30 Sep 2026 · ozonetel.com
Security compliance
Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified.Read 30 Sep 2026 · ozonetel.com
Self-service
Ozonetel says its self-service solution can triple call handling capacity and enable four-times-faster response times.Read 30 Sep 2026 · ozonetel.com

Plans and prices

CA LITE Priced on request free DID number · auto attendant · holiday configuration · CRM integration · click to call · call reports Read 30 Sep 2026 · ozonetel.com
CLOUDAGENT Priced on request advanced IVR · multi campaigns · live and scheduled reports · multi-mode dialer · call recordings · CRM integrations · omnichannel routing · real-time dashboards Read 30 Sep 2026 · ozonetel.com

Every Ozonetel IVR System plan and price →

Strong points and limits

Strong points

  • Visual builder creates IVR flows without code.
  • Supports speech-based interaction and keypad alternatives.
  • Offers an open API and existing SIP trunk option.
  • Includes 24 x 7 live phone support.

Limits

  • Pricing is on request.
  • No free plan; the promoted trial lasts 7 days.
  • The 99.99% uptime SLA varies by region.

Who it suits

Ozonetel suits organizations that want to build voice menus, route calls, and offer callers self-service through a cloud IVR. The listed integrations and existing-SIP-trunk option may suit teams connecting it to CRM or telephony systems.

Verdict

Ozonetel combines configurable call flows, spoken interaction, routing, and outbound campaigns in a cloud service. Ask about pricing and regional SLA terms when assessing fit.

Where Specifiction places it

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