Azorus CRM vs EAB Navigate360

Azorus CRM is a cloud-hosted admissions and engagement platform built for universities and colleges. It follows prospective students from first enquiry through enrolment and later stages, combining lead management, events, communications and reporting. The system captures enquiries, scores and segments leads, creates forms, and supports reminders and prioritised follow-up. Event features include personalised timetables, QR attendance tracking, sign-up statistics and automated follow-ups. Staff can send personalised email and SMS campaigns, run calling campaigns, and provide self-service portals. Segmented campaigns, dynamic content, behaviour-based triggers, multi-language support and student portals support personalisation. Reports cover real-time activity, conversion, event participation and communication effectiveness. Integrations include SITS, Ellucian, NyA, Osiris, Unibuddy, Keystone, SpotMe, Zoom and Teams, plus a ready-made SITS API connector. Pricing is fixed for the contract, available on request, with no per-user fees or usage caps.

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.