Backtrace vs BugSplat
Backtrace
backtrace.io
BugSplat
bugsplat.comSide by side
| Figure | Backtrace | BugSplat |
|---|---|---|
| Price from | $50/mo | $37/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Error Tracking | 8.7 (#5) | 9.2 (#1) |
| Spec score · Game Crash Reporting Software | 8.7 (#9) | 9.2 (#1) |
| Founded | 2014 | 2005 |
| Integrations | Backtrace integrates with workflow systems for source control, alerting, ticket tracking, and messaging; its site names Slack, Jira, PagerDuty, Datadog, Microsoft Teams, GitHub, and Discord. | Documented integrations include Jira, GitHub, GitLab, Azure DevOps, Slack and Microsoft Teams, with more than 25 integrations advertised. |
| Security | Sauce Labs documentation says Backtrace uses TLS for data in transit and offers 256-bit AES encryption at rest as an Enterprise feature. | BugSplat states that it is SOC 2 Type II audited and GDPR compliant, with encryption in transit and at rest, SSO, MFA, access controls and PII scrubbing. |
| Support | The Professional plan includes priority support, and the contact page directs customers needing technical assistance to the support team. | Users can contact BugSplat by email, in-app chat or Discord, and the company says engineers provide direct support. |
Plans
Backtrace
- DeveloperFree
- Standard — Mobile$600 a year
- Standard — Mobile and PC$900 a year
- Standard — Mobile, PC, Game Consoles, and Servers$1,200 a year
- ProfessionalPriced on request
In their own words
BugSplat
BugSplat captures, symbolicates, and groups crashes, errors, and other issues so development teams can examine and prioritize them. Reports can include call stacks, thread state, memory, operating system, GPU, build version, and user impact. Grouping weights issues by volume, bringing those affecting more users higher in the list, and stability tracking flags regressions across releases. Listed integrations include GitHub, GitLab, Jira, Slack, Azure DevOps, Discord, Monday, and Teams. It supports desktop, cross-platform, game, mobile, and web development, including Windows, macOS, Linux, iOS, and Android. BugSplat has a free plan at free, with three logins, 100GB storage, 15,000 crashes per month, and one-month retention. Team costs $37 a month, billed annually, and provides 10 logins, 250GB storage, 25,000 crashes per month, and three-month retention. A 14-day full-featured trial requires no credit card. BugSplat states it is SOC 2 Type II audited and GDPR compliant; listed security features include SSO, MFA, per-database access, and PII obfuscation.