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BugSplat

bugsplat.com

From $37/mo Free plan WebWindowsmacOSLinuxiOSAndroid
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Spec score 9.2 #1 of 26 in Game Crash Reporting Software

What it is

BugSplat captures, symbolicates, and groups crashes, errors, and other issues so development teams can examine and prioritize them. Reports can include call stacks, thread state, memory, operating system, GPU, build version, and user impact. Grouping weights issues by volume, bringing those affecting more users higher in the list, and stability tracking flags regressions across releases. Listed integrations include GitHub, GitLab, Jira, Slack, Azure DevOps, Discord, Monday, and Teams. It supports desktop, cross-platform, game, mobile, and web development, including Windows, macOS, Linux, iOS, and Android. BugSplat has a free plan at free, with three logins, 100GB storage, 15,000 crashes per month, and one-month retention. Team costs $37 a month, billed annually, and provides 10 logins, 250GB storage, 25,000 crashes per month, and three-month retention. A 14-day full-featured trial requires no credit card. BugSplat states it is SOC 2 Type II audited and GDPR compliant; listed security features include SSO, MFA, per-database access, and PII obfuscation.

Spec sheet

What it does
BugSplat captures, symbolicates, groups and monitors crashes, handled errors and user-reported issues in one dashboard.Read 14 Oct 2026 · bugsplat.com
Product
BugSplat captures, symbolicates, and groups crashes, errors, and other issues automatically.Read 29 Sep 2026 · bugsplat.com
Intended users
The pricing page describes Free for side projects and prototypes, Team for production apps with a small team, Business for production teams, and Enterprise for custom limits and compliance reviews.Read 29 Sep 2026 · bugsplat.com
Platforms
Supported targets include Windows, macOS, Linux, web, Android, iOS, React Native, Unity, Unreal, Electron, Xbox, PlayStation and Nintendo Switch 2.Read 14 Oct 2026 · bugsplat.com
Trial
The pricing page offers a 14-day full-featured free trial with no credit card required.Read 29 Sep 2026 · bugsplat.com
Integrations
Documented integrations include Jira, GitHub, GitLab, Azure DevOps, Slack and Microsoft Teams, with more than 25 integrations advertised.Read 14 Oct 2026 · bugsplat.com
Security
BugSplat states that it is SOC 2 Type II audited and GDPR compliant, with encryption in transit and at rest, SSO, MFA, access controls and PII scrubbing.Read 14 Oct 2026 · bugsplat.com
Support
Users can contact BugSplat by email, in-app chat or Discord, and the company says engineers provide direct support.Read 14 Oct 2026 · docs.bugsplat.com
Headquarters
Boulder, Colorado, United StatesRead 23 Sep 2026 · bugsplat.com
Founded
2005Read 23 Sep 2026 · bugsplat.com
API client
The public @bugsplat/js-api-client is a TypeScript/JavaScript client for the BugSplat API, supports browser and Node ESM/CommonJS, and requires Node 18 or newer.Read 14 Oct 2026 · github.com
Availability claim
The pricing page advertises 99.99% uptime.Read 14 Oct 2026 · bugsplat.com
Cloud operation
BugSplat runs ingestion, symbol storage and processing for customers, so customers do not need to operate crash infrastructure.Read 14 Oct 2026 · bugsplat.com
Company ownership
BugSplat describes itself as independent, bootstrapped and fully remote, with roots in a 2005 side project.Read 14 Oct 2026 · bugsplat.com
Company profile
LinkedIn lists BugSplat as a privately held Boulder, Colorado software company founded in 2003 with 11–50 employees.Read 14 Oct 2026 · linkedin.com
Crash context
Crash reports can include full call stacks, thread state, memory, OS, GPU, build version, and user impact.Read 29 Sep 2026 · bugsplat.com
Crash grouping
Reports are grouped by stack signature while filtering operating-system and runtime noise.Read 14 Oct 2026 · bugsplat.com
Documentation
The documentation covers quick starts, platform SDK guides, production practices, integrations, web services API and administration.Read 14 Oct 2026 · docs.bugsplat.com
Documentation depth
Exact matching symbol files are required for function names and line numbers, and external HTTP, Azure Blob, AWS S3 or SymSrv-compatible symbol stores are supported.Read 14 Oct 2026 · docs.bugsplat.com
Independent review score
WorldMetrics gives BugSplat 7.2 out of 10 overall, with 7.3 for features, 7.3 for ease of use and 6.9 for value.Read 14 Oct 2026 · worldmetrics.org
Issue workflows
BugSplat supports automatic issue creation, assignments, statuses, annotations and two-way Jira synchronization.Read 14 Oct 2026 · bugsplat.com
Limit: associated game crashes
Company of Heroes 3 Steam users reported repeated crashes that trigger BugSplat, including one March 2025 report claiming 50–80% of games crashed.Read 14 Oct 2026 · steamcommunity.com
Limit: listing freshness
SaaSHub warns that its primary BugSplat details were not verified within the last quarter and may be outdated.Read 14 Oct 2026 · saashub.com
Limit: workflow breadth
WorldMetrics says BugSplat is less end-to-end than broader exception suites and that deep triage dashboards can require configuration.Read 14 Oct 2026 · worldmetrics.org
MCP extension
An MCP server can query crash data, retrieve traces and create defects from Cursor or Claude Code.Read 14 Oct 2026 · bugsplat.com
Notable news: January 2026 updates
January 2026 changelog entries include web fixes for symbol names and Slack links, JavaScript API URI encoding changes and Unreal SDK mobile support.Read 14 Oct 2026 · changelog.bugsplat.com
Notable news: outage
BugSplat reported intermittent slowdowns and errors from an AWS us-east-1 outage on October 20, 2025, with recovery the same day.Read 14 Oct 2026 · changelog.bugsplat.com
Notable news: Windows SDK
A December 16, 2025 release of Windows SDK 7.0.0 unified Windows and Xbox support, added a Windows Error Reporting callback and dropped x86 support.Read 14 Oct 2026 · blog.bugsplat.com
Plan limit
Additional and self-hosted symbol servers are not included in Team and are available in Business.Read 29 Sep 2026 · bugsplat.com
Praise: crash diagnosis
WorldMetrics praises crash grouping, symbolication, stack traces and API-based intake for giving developers useful call-stack context.Read 14 Oct 2026 · worldmetrics.org
Prioritization
Volume-weighted grouping puts issues affecting the most users at the top.Read 29 Sep 2026 · bugsplat.com
Rating on G2
0 out of 5 from 0 reviewsRead 14 Oct 2026 · g2.com
Regression monitoring
The service provides spike alerts, daily and weekly digests, trend analysis and regression detection.Read 14 Oct 2026 · bugsplat.com
Release tracking
Teams can tag releases, reprocess reports with new symbols and compare crash rates between versions.Read 14 Oct 2026 · bugsplat.com
SaaSHub described features
SaaSHub describes stack traces, environment and timeline data, Jira/Slack/GitHub integrations, real-time monitoring and customizable alerts.Read 14 Oct 2026 · saashub.com
SaaSHub listing
SaaSHub shows 0 reviews, a freemium/free-trial listing and a $49.0 monthly figure.Read 14 Oct 2026 · saashub.com
SDK licensing
Public BugSplat SDK repositories such as the JavaScript API client and Unity SDK use the MIT license, while the hosted service itself is proprietary.Read 14 Oct 2026 · github.com
Self-hosting
Business customers can use external or self-hosted symbol servers, but the crash-reporting service is documented as AWS-hosted rather than self-host deployable.Read 14 Oct 2026 · bugsplat.com
Stability monitoring
BugSplat tracks stability across releases and automatically flags regressions.Read 29 Sep 2026 · bugsplat.com
Stack traces
Symbolicated traces show readable function names, exception details, platform and environment context.Read 14 Oct 2026 · bugsplat.com
Supported development
The platforms page lists support for desktop, cross-platform, game development, mobile, and web, including Windows, macOS, Linux, iOS, and Android.Read 29 Sep 2026 · bugsplat.com
Team volume limit
Team accounts reject crashes after 100,000 reports or errors in a month; Business accounts can use fractional collection at high volume.Read 14 Oct 2026 · docs.bugsplat.com
User feedback
User-submitted descriptions, contact data, custom attributes and attachments can be captured with crash data.Read 14 Oct 2026 · bugsplat.com

Plans and prices

Free Free forever free 3 user logins · 100GB storage · 15,000 crashes/month · 1-month retention Read 14 Oct 2026 · bugsplat.com
Team $37 a month billed annually 10 user logins · 250GB storage · 25,000 crashes/month · 3-month retention · integrations and alerts Read 14 Oct 2026 · bugsplat.com
Business $208 a month billed annually 20 user logins · 500GB storage · 50,000 crashes/month · 6-month retention · self-hosted symbol servers · API and MFA · PII obfuscation Read 14 Oct 2026 · bugsplat.com
Enterprise Priced on request unlimited users · custom crash limits · private support channel and SLA · console support · 1TB+ storage · up to 1-year retention Read 14 Oct 2026 · bugsplat.com

Every BugSplat plan and price →

Strong points and limits

Strong points

  • Crash reports can include detailed system and user-impact context.
  • Volume-based grouping brings widely affecting issues forward.
  • Tracks stability across releases and flags regressions.
  • Supports integrations including GitHub, Jira, Slack, and Teams.
  • Trial lasts 14 days and needs no credit card.

Limits

  • Free plan retains data for one month.
  • Team limits retention to three months.
  • Self-hosted symbol servers are not included in Team.

Who it suits

The free plan is aimed at side projects and prototypes, while Team is described for production apps with a small team. Business and Enterprise are listed for production teams and custom limits or compliance reviews.

BugSplat in depth

Read the full write-up

Overview

BugSplat is a crash and error reporting service for development teams building desktop, mobile, web, and game software. It is strongest for teams that need to investigate failures across releases and prioritize issues by user impact. Its free tier is substantial for a prototype, but production teams must weigh monthly crash limits and retention against the cost of upgrading.

Key features

Investigation and prioritization

BugSplat captures, symbolicates, and groups crashes, errors, and other issues. Reports can carry call stacks, thread state, memory, operating system, GPU, build version, and user impact, giving developers useful diagnostic context rather than a bare failure count. Volume-weighted grouping raises issues affecting more users, a practical way to focus triage on widespread problems before rarer ones.

Release stability and integrations

Stability tracking across releases and automatic regression flags help teams catch reliability declines after a change. Direct integrations include GitHub, GitLab, Jira, Slack, Azure DevOps, Discord, Monday, and Teams, connecting issue reporting with common development and communication tools.

Security and support

BugSplat states that it is SOC 2 Type II audited and GDPR compliant. Its security features include SSO, MFA, per-database access, and PII obfuscation; the latter features are included with Business according to its plan breakdown. Customers can contact the small team that builds and runs the product directly, which may suit teams that value access to the people operating the service.

Pricing

BugSplat has a free plan and a 14-day full-featured trial with no credit card required. The free plan is billed forever free and includes 3 user logins, 100GB storage, 15,000 crashes per month, and one-month retention. That is a useful starting point for side projects and prototypes, though the three-login and retention limits make it less suited to a growing production workflow.

Team costs $37 a month, billed annually; the pricing page also shows a monthly billing option. It allows 10 user logins, 250GB storage, 25,000 crashes per month, three-month retention, integrations, and alerts. This is the natural fit for a small team running a production app, but it does not include additional or self-hosted symbol servers.

Business costs $208 a month, billed annually, with a monthly billing option also shown. It raises the allowances to 20 logins, 500GB storage, 50,000 crashes per month, and six-month retention, and adds external or self-hosted symbol servers, API access, MFA, and PII obfuscation. Those additions make the higher price easier to justify for production teams with symbol-server needs or stronger security requirements.

Enterprise uses custom pricing. It offers unlimited users and custom crash limits, 1TB or more of storage, up to one-year retention, a private support channel and SLA, and console support. It is aimed at teams that need custom limits or compliance reviews rather than a fixed self-serve package.

Platforms

BugSplat supports Android, iOS, Linux, macOS, web, and Windows, as well as API access. Its development coverage includes desktop, cross-platform, game development, mobile, and web; Unity and Unreal support are also noted. This breadth makes it relevant to teams shipping across several environments, not just a single desktop or mobile stack.

Who it's for

Choose BugSplat when developers need crash context, user-impact prioritization, and release-level stability tracking in one workflow. Free suits prototypes, Team suits smaller production teams, and Business is the practical step up when additional or self-hosted symbol servers or its extra security features matter. It is a weaker fit for teams whose crash volume exceeds the plan caps or whose retention needs outgrow the available tiers.

Pros and cons

Pros: Rich crash context and volume-weighted grouping help developers investigate failures and prioritize by reach.

Pros: Release regression flags, broad platform coverage, and direct integrations support teams working across varied development stacks.

Pros: The free tier includes 15,000 crashes monthly and 100GB storage, giving prototypes meaningful room to operate.

Cons: Free has only three logins and one-month retention, while Team caps usage at 25,000 crashes monthly and three-month retention.

Cons: Additional and self-hosted symbol servers require Business, a significant price step from Team for teams that need that capability.

Alternatives

Game Crash Reporting Software is a useful starting point for comparing products in this category. Consider BugSnag if its free plan's stated allowance of one user, 7.5K events and 1M spans per month, and 50+ platforms better fits your evaluation. GameAnalytics may suit game teams looking for its no-MAU-limit approach and dashboards, funnels, cohorts, retention, and real-time reporting on the free plan. AccelByte Development Toolkit is a better point of comparison for build distribution, playtests, and issue reporting with unlimited basic seats. Backtrace is another option for a single developer seeking up to 25k monthly errors, one-month retention, and 10 GB of storage on its free Developer plan. Unity Version Control is relevant when version control is the priority. Crashpad is a free alternative to consider. Bugsee offers a free Lite plan limited to five unique devices per month with three-day retention. Sentry Continuous Profiling is another freemium option.

Verdict

BugSplat is a strong choice for development teams that need actionable crash diagnostics and release stability tracking across multiple platforms, especially when user-weighted triage matters. Start with Free for a prototype or Team for a small production app; choose Business when its symbol-server and security additions justify the jump. Look elsewhere if your usage or retention needs exceed its caps, or if your priority is a different workflow such as version control or game analytics.

Verdict

BugSplat combines crash investigation, issue prioritization, and release stability tracking across multiple development platforms. Its listed plans specify usage and retention limits, though additional and self-hosted symbol servers require Business.

Where Specifiction places it

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