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BugSnag

bugsnag.com

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Spec score 9.0 #2 of 30 in Error Monitoring Software

What it is

BugSnag monitors mobile and web applications to help development teams find errors, resolve them, and deploy stable releases. Its error inbox groups issues by root cause and sorts them by user impact. Captured diagnostics can include stack traces, threads, breadcrumbs, device details, and user information. Stability Center provides a 30-day stability score and trend analysis for each application, while performance monitoring captures app starts, screen loads, and Web Vitals. BugSnag provides error-reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native. Integrations named include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. The Free plan lists one user, 7,500 events and 1 million spans per month, and seven days of data retention; a 14-day free trial is also listed. Select and Preferred list 60 days of retention. Enterprise offers custom retention and can be hosted on customer infrastructure or a cloud instance. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs.

Spec sheet

What it does
BugSnag monitors application crashes, errors, performance bottlenecks and distributed traces across mobile, web, desktop and server software.Read 15 Oct 2026 · bugsnag.com
Purpose
BugSnag monitors mobile and web apps to help development teams find bugs, fix them, and deploy stable releases.Read 30 Sep 2026 · bugsnag.com
Trial
The pricing page FAQ identifies a 14-day free trial.Read 30 Sep 2026 · bugsnag.com
API
Public APIs include data access, error reporting, build, sessions and uploads for source maps, dSYMs, Android mappings, NDK symbols, Breakpad symbols and other symbol files.Read 15 Oct 2026 · docs.bugsnag.com
Integrations
Official integrations cover Slack and Microsoft Teams notifications, Jira issue tracking, PagerDuty incident management, data forwarding and feature-management tools.Read 15 Oct 2026 · docs.bugsnag.com
Support
All plans include online resources and assistance from the BugSnag Support Team; the Enterprise feature list includes premium support and a dedicated Customer Success Manager.Read 30 Sep 2026 · bugsnag.com
Headquarters
Somerville, Massachusetts, United StatesRead 28 Sep 2026 · bugsnag.com
API version
The current data-access API is version 2; version 1 has been decommissioned and requests can select version through headers.Read 15 Oct 2026 · docs.bugsnag.com
Certifications
BugSnag's security page displays ISO 27001, PCI, SOC, and CSA STAR certification logos.Read 30 Sep 2026 · bugsnag.com
Company founding
Crunchbase says founders James Smith and Simon Maynard launched Bugsnag in September 2012 in San Francisco.Read 15 Oct 2026 · crunchbase.com
Company legal name
Crunchbase lists the legal entity as Bugsnag Inc.Read 15 Oct 2026 · crunchbase.com
Company ownership
SmartBear announced its agreement to acquire Bugsnag on April 28, 2021.Read 15 Oct 2026 · smartbear.com
Company size
LinkedIn lists Bugsnag as privately held with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Diagnostics
Error records can include stack traces, threads, breadcrumbs, device information and user information.Read 15 Oct 2026 · bugsnag.com
Documentation depth
Documentation includes platform installation guides, product configuration, API references, enterprise deployment, security, troubleshooting and support material.Read 15 Oct 2026 · docs.bugsnag.com
Enterprise security
The pricing page lists two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs among its security features.Read 30 Sep 2026 · bugsnag.com
Error grouping
BugSnag groups errors by root cause and orders them by user impact in an error inbox.Read 15 Oct 2026 · bugsnag.com
Error monitoring
The service automatically captures unhandled crashes and lets teams report handled exceptions with diagnostic context.Read 15 Oct 2026 · bugsnag.com
Feature flags
Feature flags and A/B experiment variants can be declared through SDK notifiers and correlated with errors; the features dashboard is Enterprise-only.Read 15 Oct 2026 · docs.bugsnag.com
Funding and investors
Crunchbase lists seed, Series A and Series B rounds and names Benchmark, Matrix Partners and GV among the investors; funding amounts are not publicly displayed there.Read 15 Oct 2026 · crunchbase.com
Jira integration
Jira integration can create issues automatically or manually, apply filters and synchronize issue state in both directions.Read 15 Oct 2026 · docs.bugsnag.com
Licence
The official Android SDK repository identifies the SDK as free software under the MIT License; the hosted BugSnag service itself is proprietary.Read 15 Oct 2026 · github.com
Limit: configuration complexity
Some reviewers report that integration and configuration take time and that the basic dashboard or timeline can confuse new developers.Read 15 Oct 2026 · getapp.com.br
Limit: grouping and alerts
G2 reviewers mention imperfect grouping of the same issue, limited alert customization, slow data rendering and inaccurate spike detection.Read 15 Oct 2026 · g2.com
Limit: price
Reviewers complain that BugSnag costs more than Sentry and that comparable capabilities can be restricted to higher tiers.Read 15 Oct 2026 · getapp.com.br
Limits
The free tier includes seven days of data retention, while Select and Preferred list 60 days and Enterprise lists custom retention.Read 30 Sep 2026 · bugsnag.com
Notable 2026 release
The September 2026 update added an iOS app-hang callback for diagnostic context and GraphQL operation-level network grouping.Read 15 Oct 2026 · updates.bugsnag.com
On-premises
BugSnag Enterprise can be hosted on a customer's infrastructure or cloud instance to meet privacy, security, and compliance requirements.Read 30 Sep 2026 · bugsnag.com
Performance
Performance monitoring captures metrics such as app starts, screen loads, and Web Vitals, with spans sold in packs.Read 30 Sep 2026 · bugsnag.com
Performance monitoring
Performance monitoring covers app starts, screen loads, web vitals, network requests, custom spans and distributed tracing.Read 15 Oct 2026 · bugsnag.com
Performance score
A performance score summarizes health at project and operation-category levels using Apdex-style satisfied, tolerating and frustrated spans.Read 15 Oct 2026 · docs.bugsnag.com
Platform coverage
BugSnag provides error reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native.Read 30 Sep 2026 · docs.bugsnag.com
Praise: debugging value
Capterra and GetApp reviewers commonly say stack traces, context and aggregation reduce log searching and speed diagnosis before customers report problems.Read 15 Oct 2026 · getapp.com.br
Praise: ease and visibility
Reviewers repeatedly praise quick setup, an intuitive dashboard, real-time error capture, useful filters and detailed stack traces.Read 15 Oct 2026 · g2.com
Quota behavior
Plans impose event quotas; customers can capture overages or rate-limit them, and repeated overages can trigger automatic tier upgrades.Read 15 Oct 2026 · docs.bugsnag.com
Rating on Capterra
4.7 out of 5 from 16 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 38 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 16 reviewsRead 15 Oct 2026 · getapp.com.br
Rating on TrustRadius
7.0 out of 10 from 7 reviewsRead 15 Oct 2026 · trustradius.com
SDK coverage
BugSnag publishes integration guides for more than 50 platforms, including Android, iOS, JavaScript, Flutter, Go, Java, .NET, PHP, Python, React Native, Ruby, Unity and Unreal.Read 15 Oct 2026 · docs.bugsnag.com
Security controls
Security pages describe GCP hosting, TLS encryption, two-factor authentication, salted password hashes, API authentication and organization roles.Read 15 Oct 2026 · docs.bugsnag.com
Self-hosting
Enterprise customers can deploy BugSnag on premises or in their own cloud infrastructure.Read 15 Oct 2026 · bugsnag.com
Sensitive data
Sensitive-data tooling can redact personally identifiable information after ingestion and supports GDPR, CCPA and HIPAA-related controls.Read 15 Oct 2026 · docs.bugsnag.com
Stability
Stability Center provides a 30-day stability score and trend analysis for each application.Read 30 Sep 2026 · bugsnag.com
Stability scores
User and session stability scores measure the share of users or sessions without unhandled errors; stability features are on Preferred and Enterprise plans.Read 15 Oct 2026 · docs.bugsnag.com
Trial terms
The 14-day trial runs with unrestricted Enterprise features and requires choosing a paid or free tier afterward.Read 15 Oct 2026 · docs.bugsnag.com

Plans and prices

Free Free $0/month 1 user · 7 days data retention · error and performance monitoring Read 15 Oct 2026 · bugsnag.com
Preferred Free Starting at $0/month Event and span packs selected separately · advanced segmentation · SAML SSO · system metrics Read 15 Oct 2026 · bugsnag.com
Select Free Starting at $0/month Event and span packs selected separately · 50+ platforms Read 15 Oct 2026 · bugsnag.com
Enterprise Priced on request Contact Us Unlimited users · 7.5K events and 1M spans per month included · on-premises or SaaS · premium support Read 15 Oct 2026 · bugsnag.com

Every BugSnag plan and price →

Strong points and limits

Strong points

  • Groups errors by root cause and user impact.
  • Captures diagnostic context such as stack traces and breadcrumbs.
  • Stability Center tracks a 30-day score and trends.
  • Supports more than 50 platforms.
  • Enterprise supports on-premises or SaaS deployment.

Limits

  • Free tier retains data for seven days.
  • Free plan is limited to one user.
  • Select and Preferred list 60 days of retention.
  • Enterprise retention is custom.

Who it suits

BugSnag suits development teams monitoring mobile and web applications across multiple platforms. Enterprise deployment options may suit organizations that need hosting on their own infrastructure or cloud instance.

BugSnag in depth

Read the full write-up

Overview

BugSnag brings error investigation, release stability tracking, and performance monitoring together for teams building mobile and web apps. It is strongest for developers who need error reports with diagnostic context and a way to watch application stability over time. The main trade-off is that its paid plans require choosing volumes and custom pricing rather than offering a clear published price.

The inbox groups errors by root cause and ranks them by user impact, a useful way to direct attention toward issues affecting users rather than simply counting reports. BugSnag also supports frontend monitoring, release tracking, and source maps, extending its use beyond back-end error collection.

Key features

Error investigation

BugSnag automatically captures stack traces, thread information, breadcrumbs, device details, and user information alongside errors. That context can help a development team trace an issue through the circumstances around it. Its error reporting libraries cover more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native, making it relevant to teams working across different app stacks.

Stability and performance

Stability Center provides a 30-day stability score and trend analysis for each application. Performance monitoring measures app starts, screen loads, and Web Vitals; spans are sold in packs, so teams evaluating the feature should account for that usage alongside event volume. The distinction between a 30-day stability view and plan data retention also matters: the former is a reporting window, while retention governs how long plan data is kept.

Integrations and security

Named integrations include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs. BugSnag displays ISO 27001, PCI, SOC, and CSA STAR certification logos; those credentials may be relevant to security reviews, though the specific requirements of a buyer still need to be matched to the Enterprise offering.

Pricing

BugSnag uses a freemium model, with a 14-day free trial and a Free plan billed at $0/month. Free is limited to one user, 7.5K events and 1M spans per month, and seven days of data retention. It includes 50+ platforms and 30+ third-party integrations, so it is a practical starting point for an individual developer, but the user cap and short retention make it a poor fit for a team that needs longer history or shared access.

Select is aimed at smaller teams and Preferred at larger teams. Both let customers choose event and span volumes and include 60 days of data retention; both are billed starting at $0/month, with no fixed price stated. That leaves volume and price as key factors to settle before committing. Enterprise is custom pricing, with custom retention and a choice of on-premises hosting on the customer's infrastructure or cloud instance, or SaaS deployment. It is the relevant option where deployment control, privacy, security, or compliance needs call for customer-hosted service. Enterprise also includes premium support and a dedicated Customer Success Manager; all plans include online resources and assistance from the BugSnag Support Team.

Platforms

BugSnag supports Android, API, iOS, Linux, macOS, self-hosted, web, and Windows environments. Its libraries span more than 50 platforms, and its deployment options cover SaaS as well as Enterprise hosting on a customer's infrastructure or cloud instance. That breadth suits teams monitoring apps across mobile and web ecosystems; teams with a requirement for a particular platform should confirm that their implementation is covered before selecting a plan.

Who it's for

BugSnag is a good fit for development teams that want error prioritization, diagnostic details, stability trends, and performance measurements in one service. The free tier can serve an individual developer exploring the workflow, while Select and Preferred map to smaller and larger teams that can choose usage volumes. Buyers that need custom retention, customer-hosted deployment, or Enterprise security and support features have a reason to consider Enterprise. It is less suitable for teams that require a published paid-plan price before evaluating cost or need more than one user on the free tier.

Pros and cons

Pro: Root-cause grouping and user-impact ranking help teams prioritize errors by likely effect on users.

Pro: Automatic capture of stack traces, threads, breadcrumbs, device, and user details gives developers investigation context.

Pro: Error, stability, and performance monitoring are combined, with support for more than 50 platforms.

Pro: Enterprise offers custom retention and customer-hosted deployment for organizations with deployment or compliance requirements.

Con: The free plan allows just one user and retains data for seven days, limiting its usefulness for collaborative work or longer investigations.

Con: Select and Preferred have no stated fixed prices, and their event and span volumes must be chosen, making paid-plan budgeting less immediate.

Con: Performance spans are sold in packs, so teams using performance monitoring need to consider span consumption as a separate volume.

Alternatives

Choose Backtrace if its free Developer plan's single-developer allowance of up to 25k monthly errors and one-month retention better fits an individual evaluating error reporting; it supports Android, iOS, Linux, macOS, self-hosted, web, and Windows. Sankofa Catch is a candidate for teams seeking a published $9 a month Starter plan with 25k errors and 50k performance events per month, plus 60-day retention. Airbrake may suit a buyer comparing a defined paid entry point: its Dev + errors plan is $17 a month billed annually for 25,000 errors, one user, and one team.

elmah.io is worth considering when a paid plan with a published starting price is preferable: its Small Business plan is $26 a month and includes three users, unlimited applications, and 10,000 messages per month. For mobile teams focused on session insight, Embrace User Session Insights offers a free plan for up to one million sessions per year, five users, and three days of event retention.

Sentry Continuous Profiling is an alternative to compare for profiling needs. Exceptionless is another freemium option; its Small plan is $15 a month for five projects, ten users, 30 days of event retention, and 15,000 events per month. For broader category browsing, see Error Monitoring Software, Game Crash Reporting Software, Real User Monitoring, and Mobile App Monitoring.

Verdict

BugSnag is the stronger choice for development teams that want user-impact-ranked error reports, rich diagnostic context, stability trends, and performance monitoring across varied app platforms. Its free plan is a sensible individual starting point, while teams should weigh the 60-day retention on Select and Preferred against their chosen volumes and custom pricing. Look elsewhere if a transparent paid price is essential before evaluation, or if a single-user free tier and seven-day retention will not support the team's workflow.

Verdict

BugSnag combines error reporting with stability and performance monitoring, and states plan-specific retention limits. Review the event and span volumes, retention period, and deployment needs before selecting a plan.

Where Specifiction places it

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