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Embrace User Session Insights

embrace.io

From $0.80/mo Free plan WebmacOSiOSAndroidAPI
Visit embrace.io
Spec score 9.3 #1 of 30 in Error Monitoring Software

What it is

Embrace User Session Insights helps teams investigate mobile app issues by recreating user journeys with production data. Session timelines combine technical and behavioral details, including vitals, webviews, taps, network calls, crashes, and push notifications. Teams can search and filter event details in the User Timeline, which shows session duration and a technical summary, and segment sessions by device, location, OS version, or app version. For issues, errors, and crashes, user impact analysis provides a view across the user base. The product page describes sessions as unsampled and user data as compliant and anonymized. It runs in the cloud and supports Android, iOS, and web, with frontend monitoring, release tracking, source-map support, and session replay. Free includes up to 1 million sessions per year, up to five users, and three days of event data retention; ingestion stops when either cap is reached unless the customer upgrades. Pro costs 0.80 USD per 1,000 sessions with an 80 USD monthly minimum, and includes up to 10 users and 14 days of retention. A 30-day Pro trial is available. Enterprise has custom pricing and 30 days of retention.

Spec sheet

What it does
Embrace provides user-focused observability for mobile and web applications, combining production telemetry with tools for investigating users, cohorts and app-wide behavior.Read 15 Oct 2026 · embrace.io
Purpose
User Session Insights lets teams recreate mobile user journeys with production data to investigate issues.Read 4 Oct 2026 · embrace.io
Trial
Embrace offers a 30-day Pro trial from the time a customer starts using the product.Read 4 Oct 2026 · embrace.io
Integrations
Telemetry forwarding supports Cortex XCOR, Datadog, Dynatrace, Elastic, Grafana Cloud, Honeycomb, New Relic, Observe and Splunk.Read 15 Oct 2026 · embrace.io
Support
The pricing page lists Community Slack Channel support for Free, Silver-tier support for Pro, and Gold-tier support for Enterprise.Read 4 Oct 2026 · embrace.io
Founded
2016Read 28 Sep 2026 · embrace.io
Acquisition
Palo Alto Networks announced its Embrace acquisition on July 21, 2026, and reported that it closed on August 27, 2026.Read 15 Oct 2026 · paloaltonetworks.com
Changelog
The June 2026 changelog added histogram widgets, broader aggregation functions and release-health version comparison capabilities.Read 15 Oct 2026 · embrace.io
Company founding and headquarters
Crunchbase lists Embrace as founded in 2016 and headquartered in Los Angeles, California.Read 15 Oct 2026 · crunchbase.com
Company legal name
Embrace identifies itself as Embrace Mobile, Inc.Read 15 Oct 2026 · embrace.io
Context capture
Timelines can combine vitals, webviews, taps, network calls, crashes and push notifications to explain what happened.Read 15 Oct 2026 · embrace.io
Cross-state journeys
The product traces journeys across foreground, background, inactivity, webviews and extensions in one view.Read 15 Oct 2026 · embrace.io
Dashboard
The dashboard reports active users, total sessions, network errors, user-flow statuses and alerts, plus mobile crash-free metrics and web Core Web Vitals.Read 15 Oct 2026 · embrace.io
Data handling
The Trust Center says Embrace collects device environment data, technical events and user actions, with AWS listed as a subprocesser in the United States and European Union.Read 15 Oct 2026 · trust.embrace.io
Data location
Customers can select US or EU storage for application data when creating an app, and the region cannot be changed afterward.Read 4 Oct 2026 · embrace.io
Documentation depth
Documentation includes platform installation, API references, OpenTelemetry integration, data forwarding, custom metrics, dashboards, troubleshooting and changelog pages.Read 15 Oct 2026 · embrace.io
Forwarding types
Embrace forwards aggregated metrics and network spans carrying W3C traceparent headers for distributed tracing.Read 15 Oct 2026 · embrace.io
Funding
Embrace announced a $45 million Series B led by New Enterprise Associates.Read 15 Oct 2026 · embrace.io
Installation options
iOS integration supports Swift Package Manager, deprecated CocoaPods and manual XCFramework installation.Read 15 Oct 2026 · embrace.io
iOS requirements
The Apple SDK requires iOS, iPadOS, tvOS and macOS 13 or newer, watchOS 6 or newer, Xcode 14 or newer and Swift 5.7 or newer.Read 15 Oct 2026 · embrace.io
Issue indicators
Indicator icons identify sessions containing issues, errors or potentially important moments without requiring a query.Read 15 Oct 2026 · embrace.io
Limit: dashboard search
A Capterra reviewer rated features 2/5 and said data-search dashboarding was practically nonexistent compared with Datadog.Read 15 Oct 2026 · capterra.com
Limit: interface and filtering
G2 reviewers report that navigation and the user interface could be more user-friendly and that data-filtering flexibility is limited.Read 15 Oct 2026 · g2.com
Limit: missing mobile dashboard app
A G2 reviewer wanted a dedicated Embrace mobile app for checking errors and dashboards away from a computer.Read 15 Oct 2026 · g2.com
OpenTelemetry
Embrace says its SDKs are built on OpenTelemetry and can send telemetry to OTLP-compatible backends.Read 4 Oct 2026 · embrace.io
Praise: session debugging
G2 reviewers repeatedly praise detailed session-level context for tracing crashes, exceptions, ANRs and user journeys.Read 15 Oct 2026 · g2.com
Praise: support
Several G2 reviewers describe Embrace support as responsive and helpful during evaluation and issue resolution.Read 15 Oct 2026 · g2.com
Pricing availability
The Free plan includes up to 1 million sessions per year and up to 5 users; the pricing FAQ says data ingestion stops at either cap unless the customer upgrades.Read 4 Oct 2026 · embrace.io
Public API
The Metrics API accepts PromQL queries for standard and custom metrics and can be used from Grafana or application code.Read 15 Oct 2026 · embrace.io
Rating on Capterra
4.0 out of 5 from 1 reviewRead 15 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 22 reviewsRead 15 Oct 2026 · g2.com
Sampling and privacy
The product page states that data is unsampled, protected by role-based access controls and uses anonymized personally identifiable information.Read 15 Oct 2026 · embrace.io
SDK footprint
The iOS documentation estimates a 1–2 MB compressed and 2–3 MB installed size increase, with telemetry queued while offline.Read 15 Oct 2026 · embrace.io
SDK licence
Embrace states that its SDKs are open sourced under the Apache-2.0 licence.Read 15 Oct 2026 · embrace.io
SDK platforms
Official SDK repositories are provided for Android, Apple, React Native, Flutter, Unity and Web.Read 15 Oct 2026 · embrace.io
Security and compliance
Embrace’s Data Processing Addendum describes encryption in transit and at rest, including AES-256 at rest, and annual external penetration testing.Read 4 Oct 2026 · embrace.io
Security compliance
The Trust Center lists SOC 2 Type II, GDPR and CCPA and provides security, architecture and development-policy documents.Read 15 Oct 2026 · trust.embrace.io
Segmentation
Sessions can be filtered by tags such as device, location, operating-system version and app version.Read 15 Oct 2026 · embrace.io
Self-hosting
The documentation describes Embrace as a hosted dashboard and backend and provides cloud data destinations; it does not document a self-hosted product deployment.Read 15 Oct 2026 · embrace.io
Session coverage
The product page says sessions are unsampled and describes user data as compliant and anonymized.Read 4 Oct 2026 · embrace.io
Session filtering
Teams can filter and segment sessions by tags including device, location, OS version, and app version.Read 4 Oct 2026 · embrace.io
Session lifecycle
Sessions normally close after 30 minutes of inactivity or at a 12-hour maximum, with both thresholds configurable per customer.Read 15 Oct 2026 · embrace.io
Session timeline
The User Timeline presents session duration, a technical summary, and event details that can be searched and filtered.Read 4 Oct 2026 · embrace.io
Session timelines
User Session Insights presents a single timeline containing technical and behavioral details leading up to an issue.Read 15 Oct 2026 · embrace.io
Status report
SaaSHub's unofficial monitor reported Embrace.io up, with no user-reported issues in the previous 24 hours and 100% uptime over its displayed 30-day period.Read 15 Oct 2026 · saashub.com
Terminology change
As of September 10, 2026, Embrace redefined a session as the full user visit and renamed the former smaller units session parts.Read 15 Oct 2026 · embrace.io
Timeline context
Session timelines combine technical and behavioral details such as vitals, webviews, taps, network calls, crashes, and push notifications.Read 4 Oct 2026 · embrace.io
User impact
User impact analysis is available for issues, errors, and crashes, with a one-click view of impact across the user base.Read 4 Oct 2026 · embrace.io
User impact analysis
Issue, error and crash views include impact analysis that can expand from one session to the affected user population.Read 15 Oct 2026 · embrace.io
Workflow integrations
Embrace says it can sync with Slack, Teams, Jira, and other workflow tools for issue creation, task assignment, and alerts.Read 4 Oct 2026 · embrace.io

Plans and prices

Free Free Pay-as-you-go Up to 1 million sessions/year · Up to 5 users · 3 days event data retention Read 4 Oct 2026 · embrace.io
Free Free Up to 1 million sessions/year · 3 users · 3-day event retention · up to 50 GB/year logs · no traces or API access Read 15 Oct 2026 · embrace.io
Pro $0.80 a month $0.80 per 1,000 sessions; minimum spend of $80/month; session discount available for annual contracts Up to 10 users · 14 days event data retention · Standard customer support Read 4 Oct 2026 · embrace.io
Pro $80, paid once per 100,000 sessions for 1M–5M sessions; $70/100k at 20M; $50/100k at 25M Up to 10 users · 14-day event retention · traces · API/data export · error logs free · info/warning/system logs $0.50/GB Read 15 Oct 2026 · embrace.io
Enterprise Priced on request Unlimited users · 30-day event retention · traces · API/data export · custom metrics · code owners, tagging and workflow features · gold-tier support Read 15 Oct 2026 · embrace.io

Every Embrace User Session Insights plan and price →

Strong points and limits

Strong points

  • Session timelines combine technical and behavioral events.
  • Sessions can be filtered by device and app details.
  • User impact analysis covers issues, errors, and crashes.
  • Free plan includes up to 1 million sessions yearly.
  • Customers can choose US or EU data storage.

Limits

  • Free ingestion stops at session or user caps.
  • Free retention is limited to 3 days.
  • Pro has an 80 USD monthly minimum.
  • Storage region cannot be changed after app creation.

Who it suits

It suits teams that need production-session context to investigate mobile user issues and assess their impact. Teams should check that the Free plan's session and user caps fit their needs, and select a data region carefully because it cannot be changed afterward.

Verdict

User Session Insights brings session events and impact analysis together for issue investigation. The Free plan has usage caps and short retention, while Pro has a monthly minimum; data storage region must be chosen when creating an app.

Where Specifiction places it

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