BugSnag vs Embrace User Session Insights
BugSnag
bugsnag.com
Embrace User Session Insights
embrace.ioSide by side
| Figure | BugSnag | Embrace User Session Insights |
|---|---|---|
| Price from | Free | $0.80/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Error Monitoring Software | 9.0 (#2) | 9.3 (#1) |
| Spec score · Mobile App Monitoring | 8.8 (#7) | 9.2 (#3) |
| Company legal name | Crunchbase lists the legal entity as Bugsnag Inc. | Embrace identifies itself as Embrace Mobile, Inc. |
| Documentation depth | Documentation includes platform installation guides, product configuration, API references, enterprise deployment, security, troubleshooting and support material. | Documentation includes platform installation, API references, OpenTelemetry integration, data forwarding, custom metrics, dashboards, troubleshooting and changelog pages. |
| Integrations | Official integrations cover Slack and Microsoft Teams notifications, Jira issue tracking, PagerDuty incident management, data forwarding and feature-management tools. | Telemetry forwarding supports Cortex XCOR, Datadog, Dynatrace, Elastic, Grafana Cloud, Honeycomb, New Relic, Observe and Splunk. |
| Purpose | BugSnag monitors mobile and web apps to help development teams find bugs, fix them, and deploy stable releases. | User Session Insights lets teams recreate mobile user journeys with production data to investigate issues. |
| Rating on Capterra | 4.7 out of 5 from 16 reviews | 4.0 out of 5 from 1 review |
| Rating on G2 | 4.3 out of 5 from 38 reviews | 4.8 out of 5 from 22 reviews |
| Self-hosting | Enterprise customers can deploy BugSnag on premises or in their own cloud infrastructure. | The documentation describes Embrace as a hosted dashboard and backend and provides cloud data destinations; it does not document a self-hosted product deployment. |
| Support | All plans include online resources and assistance from the BugSnag Support Team; the Enterprise feature list includes premium support and a dedicated Customer Success Manager. | The pricing page lists Community Slack Channel support for Free, Silver-tier support for Pro, and Gold-tier support for Enterprise. |
| Trial | The pricing page FAQ identifies a 14-day free trial. | Embrace offers a 30-day Pro trial from the time a customer starts using the product. |
| What it does | BugSnag monitors application crashes, errors, performance bottlenecks and distributed traces across mobile, web, desktop and server software. | Embrace provides user-focused observability for mobile and web applications, combining production telemetry with tools for investigating users, cohorts and app-wide behavior. |
Plans
Embrace User Session Insights
- FreeFree
- FreeFree
- Pro$0.80 a month
- Pro$80, paid once
- EnterprisePriced on request
In their own words
BugSnag
BugSnag monitors mobile and web applications to help development teams find errors, resolve them, and deploy stable releases. Its error inbox groups issues by root cause and sorts them by user impact. Captured diagnostics can include stack traces, threads, breadcrumbs, device details, and user information. Stability Center provides a 30-day stability score and trend analysis for each application, while performance monitoring captures app starts, screen loads, and Web Vitals. BugSnag provides error-reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native. Integrations named include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. The Free plan lists one user, 7,500 events and 1 million spans per month, and seven days of data retention; a 14-day free trial is also listed. Select and Preferred list 60 days of retention. Enterprise offers custom retention and can be hosted on customer infrastructure or a cloud instance. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs.
Embrace User Session Insights
Embrace User Session Insights helps teams investigate mobile app issues by recreating user journeys with production data. Session timelines combine technical and behavioral details, including vitals, webviews, taps, network calls, crashes, and push notifications. Teams can search and filter event details in the User Timeline, which shows session duration and a technical summary, and segment sessions by device, location, OS version, or app version. For issues, errors, and crashes, user impact analysis provides a view across the user base. The product page describes sessions as unsampled and user data as compliant and anonymized. It runs in the cloud and supports Android, iOS, and web, with frontend monitoring, release tracking, source-map support, and session replay. Free includes up to 1 million sessions per year, up to five users, and three days of event data retention; ingestion stops when either cap is reached unless the customer upgrades. Pro costs 0.80 USD per 1,000 sessions with an 80 USD monthly minimum, and includes up to 10 users and 14 days of retention. A 30-day Pro trial is available. Enterprise has custom pricing and 30 days of retention.