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Customer Service

Best Customer Service Bug Reporting Software in 2026

Customer service bug reporting software helps record and report software bugs for customer-service workflows. Before choosing, compare the pricing model, free-plan and trial terms, published starting prices, and support for Android, web, iOS, APIs, extensions, or Windows.

  1. 01 Embrace

    Embrace is aimed at frontend and mobile engineers, and also highlights DevOps and SRE teams.

    From $0.80/mo Free plan Web · iOS · Android · API
    9.2 Visit Specs
  2. 02 Airbrake

    Airbrake suits technical teams monitoring application errors and performance across supported languages and frameworks.

    From $17/mo Free plan Web · iOS · Android · API
    8.9 Visit Specs
  3. 03 BugSnag

    BugSnag suits development teams monitoring mobile and web applications across multiple platforms.

    Free plan Web · Windows · macOS · Linux
    8.9 Visit Specs
  4. 04 BugHerd
    From $50/mo Free trial Web · API · Browser extension
    8.5 Visit Specs
  5. 05 Bugsee

    Bugsee suits developers investigating app crashes and bugs across supported mobile and web platforms.

    From $8.25/mo Free plan Web · iOS · Android
    8.3 Visit Specs
  6. 06 Raygun Application Performance Monitoring

    Raygun APM is aimed at customer-centric teams looking to identify performance issues that affect end-user experience.

    From $120/mo Free trial Web · Windows · Linux · iOS
    8.0 Visit Specs
  7. 07 Marker.io
    From $39/mo Free trial Web · Browser extension
    7.8 Visit Specs
  8. 08 Rollbar

    Rollbar suits software teams investigating errors across releases and frontend sessions, especially those using its listed SDKs and integrations.

    Free trial Web · iOS · Android · API
    7.4 Visit Specs
  9. 09 Luciq
    iOS · Android · API
    7.3 Visit Specs
  10. 10 Sentry Continuous Profiling

    It suits development teams investigating backend performance in Node.js or Python, and teams working on frontend or mobile user experience.

    Web · Windows · macOS · Linux
    7.3 Visit Specs
  11. 11 Jam
    From $14/mo Free plan
    6.8 Visit Specs
  12. 12 Firebase CrashlyticsGoogle
    Free plan iOS · Android
    6.7 Visit Specs
  13. 13 Shake
    Free plan
    5.9 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Compare Embrace and Airbrake Get a place on this list

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