Backtrace vs RootCause
Backtrace
backtrace.ioRootCause
therootcause.ioSide by side
| Figure | Backtrace | RootCause |
|---|---|---|
| Price from | $50/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Error Monitoring Software | 8.8 (#4) | 7.7 (#21) |
| Deployment | Backtrace offers multi-tenant or dedicated hosting and on-premises deployment. | The Business and Enterprise plans list on-premises availability and a Docker image. |
| Founded | 2014 | 2009 |
| Integrations | Backtrace integrates with workflow systems for source control, alerting, ticket tracking, and messaging; its site names Slack, Jira, PagerDuty, Datadog, Microsoft Teams, GitHub, and Discord. | The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors. |
| Purpose | Backtrace manages cross-platform crashes and exceptions for software development, support, and QA teams. | RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions. |
| Security | Sauce Labs documentation says Backtrace uses TLS for data in transit and offers 256-bit AES encryption at rest as an Enterprise feature. | The privacy policy says the website and service use SSL with 256-bit encryption and that direct server access uses two-factor authentication. |
| Support | The Professional plan includes priority support, and the contact page directs customers needing technical assistance to the support team. | Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support. |
Plans
Backtrace
- DeveloperFree
- Standard — Mobile$600 a year
- Standard — Mobile and PC$900 a year
- Standard — Mobile, PC, Game Consoles, and Servers$1,200 a year
- ProfessionalPriced on request
RootCause
- Startup$99 a month
- Business (on-premises)$199 a month
- Enterprise (on-premises)$699 a month
In their own words
RootCause
RootCause has no write-up on Specifiction yet; its figures are above.