Embrace User Session Insights From $0.80/mo · Free plan 9.3 Visit RootCause
therootcause.io
Spec sheet
- Purpose
- RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions.Read 9 Oct 2026 · therootcause.io
- Deployment
- The Business and Enterprise plans list on-premises availability and a Docker image.Read 9 Oct 2026 · therootcause.io
- Integrations
- The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors.Read 9 Oct 2026 · therootcause.io
- Security
- The privacy policy says the website and service use SSL with 256-bit encryption and that direct server access uses two-factor authentication.Read 9 Oct 2026 · therootcause.io
- Support
- Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support.Read 9 Oct 2026 · therootcause.io
- Headquarters
- Stockholm, SwedenRead 28 Sep 2026 · therootcause.io
- Founded
- 2009Read 28 Sep 2026 · therootcause.io
- Customer responsibility
- The privacy policy says customers control when end-user data is logged and what personal data is stored, and are responsible for informing users and obtaining consent.Read 9 Oct 2026 · therootcause.io
- Data location
- The privacy policy says RootCause service database servers are hosted by DigitalOcean in the Netherlands.Read 9 Oct 2026 · therootcause.io
- Feedback
- The Feedback button collects feature requests and reports of visual, UX, or layout issues.Read 9 Oct 2026 · therootcause.io
- Plan limits
- The plans specify monthly error caps, team-member and app limits, history retention, and session-video duration and concurrency limits.Read 9 Oct 2026 · therootcause.io
- Replay
- Live Replay replays session actions in a browser to reproduce errors.Read 9 Oct 2026 · therootcause.io
- Screenshots
- Error reports include an annotated screenshot marking the last user interaction with a crosshair.Read 9 Oct 2026 · therootcause.io
- Stack traces
- Stack traces include links to source files and lines, with source maps supported.Read 9 Oct 2026 · therootcause.io
- Video recording
- Session video recording offers variable playback speed and an interactive playhead.Read 9 Oct 2026 · therootcause.io
Plans and prices
Startup $99 a month $99/mo; commercial plans can be billed monthly or annually 5 team members · 10 apps · 60 day history · 500 errors /mo · Session Video (30 min duration, 100 concurrent) · Live Replay · Feedback Button · Premium Support Read 9 Oct 2026 · therootcause.io
Business (on-premises) $199 a month $199/mo; commercial plans can be billed monthly or annually 25 team members · 50 apps · 90 day history · 10,000 errors /mo · Session Video (1hr duration, 1000 concurrent) · Live Replay · Feedback Button · Integrations · Docker image available · Premium Support Read 9 Oct 2026 · therootcause.io
Enterprise (on-premises) $699 a month $699/mo; commercial plans can be billed monthly or annually 100+ team members · 100+ apps · 180 day history · 100k+ errors /mo · Session Video (∞ duration + ∞ concurrent) · Live Replay · Feedback Button · Integrations · Docker image available · Email Support Read 9 Oct 2026 · therootcause.io
Where Specifiction places it
- Error Monitoring Software#21 of 307.7
- Application Performance Monitoring#26 of 377.7
Alternatives to RootCauseAll alternatives →
Embrace User Session Insights From $0.80/mo · Free plan 9.3 Visit 
BugSnag Free plan 9.0 Visit 
Airbrake From $17/mo · Free plan 8.9 Visit 
Backtrace From $50/mo · Free plan 8.8 Visit 
Sankofa Catch From $9/mo · Free plan 8.8 Visit 
AppSignal From $23.25/mo · Free plan 8.6 Visit 
Bugsink From $15/mo · Free plan 8.3 Visit