Embrace User Session Insights vs RootCause
Embrace User Session Insights
embrace.ioRootCause
therootcause.ioSide by side
| Figure | Embrace User Session Insights | RootCause |
|---|---|---|
| Price from | $0.80/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Error Monitoring Software | 9.3 (#1) | 7.7 (#21) |
| Data location | Customers can select US or EU storage for application data when creating an app, and the region cannot be changed afterward. | The privacy policy says RootCause service database servers are hosted by DigitalOcean in the Netherlands. |
| Founded | 2016 | 2009 |
| Integrations | Telemetry forwarding supports Cortex XCOR, Datadog, Dynatrace, Elastic, Grafana Cloud, Honeycomb, New Relic, Observe and Splunk. | The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors. |
| Purpose | User Session Insights lets teams recreate mobile user journeys with production data to investigate issues. | RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions. |
| Support | The pricing page lists Community Slack Channel support for Free, Silver-tier support for Pro, and Gold-tier support for Enterprise. | Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support. |
Plans
Embrace User Session Insights
- FreeFree
- FreeFree
- Pro$0.80 a month
- Pro$80, paid once
- EnterprisePriced on request
RootCause
- Startup$99 a month
- Business (on-premises)$199 a month
- Enterprise (on-premises)$699 a month
In their own words
Embrace User Session Insights
Embrace User Session Insights helps teams investigate mobile app issues by recreating user journeys with production data. Session timelines combine technical and behavioral details, including vitals, webviews, taps, network calls, crashes, and push notifications. Teams can search and filter event details in the User Timeline, which shows session duration and a technical summary, and segment sessions by device, location, OS version, or app version. For issues, errors, and crashes, user impact analysis provides a view across the user base. The product page describes sessions as unsampled and user data as compliant and anonymized. It runs in the cloud and supports Android, iOS, and web, with frontend monitoring, release tracking, source-map support, and session replay. Free includes up to 1 million sessions per year, up to five users, and three days of event data retention; ingestion stops when either cap is reached unless the customer upgrades. Pro costs 0.80 USD per 1,000 sessions with an 80 USD monthly minimum, and includes up to 10 users and 14 days of retention. A 30-day Pro trial is available. Enterprise has custom pricing and 30 days of retention.
RootCause
RootCause has no write-up on Specifiction yet; its figures are above.