BugSnag vs RootCause
BugSnag
bugsnag.comRootCause
therootcause.ioSide by side
| Figure | BugSnag | RootCause |
|---|---|---|
| Price from | Free | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Error Monitoring Software | 9.0 (#2) | 7.7 (#21) |
| Headquarters | Somerville, Massachusetts, United States | Stockholm, Sweden |
| Integrations | Official integrations cover Slack and Microsoft Teams notifications, Jira issue tracking, PagerDuty incident management, data forwarding and feature-management tools. | The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors. |
| Purpose | BugSnag monitors mobile and web apps to help development teams find bugs, fix them, and deploy stable releases. | RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions. |
| Support | All plans include online resources and assistance from the BugSnag Support Team; the Enterprise feature list includes premium support and a dedicated Customer Success Manager. | Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support. |
Plans
RootCause
- Startup$99 a month
- Business (on-premises)$199 a month
- Enterprise (on-premises)$699 a month
In their own words
BugSnag
BugSnag monitors mobile and web applications to help development teams find errors, resolve them, and deploy stable releases. Its error inbox groups issues by root cause and sorts them by user impact. Captured diagnostics can include stack traces, threads, breadcrumbs, device details, and user information. Stability Center provides a 30-day stability score and trend analysis for each application, while performance monitoring captures app starts, screen loads, and Web Vitals. BugSnag provides error-reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native. Integrations named include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. The Free plan lists one user, 7,500 events and 1 million spans per month, and seven days of data retention; a 14-day free trial is also listed. Select and Preferred list 60 days of retention. Enterprise offers custom retention and can be hosted on customer infrastructure or a cloud instance. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs.
RootCause
RootCause has no write-up on Specifiction yet; its figures are above.