Ballpark vs FromUsers
Ballpark
ballparkhq.comFromUsers
fromusers.comSide by side
| Figure | Ballpark | FromUsers |
|---|---|---|
| Price from | $125/mo | $0.67/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 5 |
| Spec score · Usability Testing Software | 9.2 (#1) | 8.7 (#4) |
| Headquarters | London, United Kingdom | Switzerland |
| Product | Ballpark is a research platform for consumer, brand and product research, with surveys, interviews, video, voice, visuals and tasks. | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. |
| Security | Ballpark lists EU hosting, GDPR compliance, SAML-based SSO, SOC 2 Type II, multi-layer encryption and user permissions as security features. | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. |
| Security controls | Ballpark states that it is EU-hosted, GDPR compliant, supports SAML SSO, has SOC 2 Type II, multi-layer encryption and granular permissions. | FromUsers states that production endpoints use TLS 1.2+, stored files and databases are encrypted, and workspaces use role-based access and isolation. |
| Support | Enterprise includes training, onboarding and research services support; Enterprise for Agencies adds tailored support for individuals or small teams commissioning external research. | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. |
| Survey builder | Survey studies support open and closed questions, multiple choice, rating scales, dates and yes/no formats. | The documentation describes questionnaires with more than 30 content types, including NPS, matrix, MaxDiff and conjoint. |
| What it does | Ballpark is a research platform for surveys, interviews, prototype tests, website tests, copy tests and interactive tasks, with text, audio and video responses. | FromUsers combines surveys, unmoderated usability tests and in-product feedback in one research platform. |
Plans
Ballpark
- Free TrialFree
- Participant recruitmentPriced on request
- Starter$125 a month
- Business$229 a month
- EnterprisePrice not published
- Enterprise for AgenciesPriced on request
- Enterprise PlatformPriced on request
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.