| Price from | $125/mo | $83.33/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 4 |
| Spec score · Usability Testing Software | 9.2 (#1) | 7.6 (#30) |
| Product | Ballpark is a research platform for consumer, brand and product research, with surveys, interviews, video, voice, visuals and tasks. | Lumi uses customer profiles and product behavior to prepare personalized guidance in campaigns approved by the customer. |
| Security | Ballpark lists EU hosting, GDPR compliance, SAML-based SSO, SOC 2 Type II, multi-layer encryption and user permissions as security features. | Userlens says its safeguards include access controls, confidentiality obligations, and measures appropriate to the information. |
| Support | Enterprise includes training, onboarding and research services support; Enterprise for Agencies adds tailored support for individuals or small teams commissioning external research. | The pricing page lists priority support for Growth and dedicated implementation and support for Enterprise. |
