| Price from | $125/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 7 | 3 |
| Spec score · Usability Testing Software | 9.2 (#1) | 7.2 (#43) |
| Spec score · User Testing | 9.2 (#1) | 7.2 (#21) |
| Spec score · User Experience Software | 9.2 (#3) | 7.2 (#30) |
| Analysis | AI can generate research reports from study responses and Coach can analyze and compare workspace data and help set up studies. | Analysis features include automated transcripts, synced playback, timestamped notes, and automatically generated charts and visualizations. |
| Integrations | The integrations marketplace lists User Interviews, Figma and Rally connections. | The maker lists integrations including Slack, Teams, Jira, Figma, FigJam, and Miro. |
| Security | Ballpark lists EU hosting, GDPR compliance, SAML-based SSO, SOC 2 Type II, multi-layer encryption and user permissions as security features. | The UserZoom page describes the platform as SOC 2 Type II certified and GDPR- and HIPAA-compliant. |
| Support | Enterprise includes training, onboarding and research services support; Enterprise for Agencies adds tailored support for individuals or small teams commissioning external research. | The Ultimate plan offers optional Premier Support with 30-minute Power Sessions, while Ultimate+ includes Premier Support+ with a dedicated consultant and one-hour Power Sessions. |
