| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Speech Analytics Software | 7.8 (#6) | 7.6 (#13) |
| Spec score · Call Center Speech Analytics Software | 7.8 (#9) | 7.7 (#11) |
| Audience | Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization. | Daisee describes its platform as software for contact centres seeking automated quality management and analytics. |
| Founded | 2017 | 2017 |
| Headquarters | St. Louis, Missouri, United States | Sydney, New South Wales, Australia |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | The Standard Package includes knowledge base and support access. |
