Balto QA vs Feelingstream
Balto QA
balto.ai
Feelingstream
feelingstream.comSide by side
| Figure | Balto QA | Feelingstream |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 0 |
| Spec score · Speech Analytics Software | 7.8 (#6) | 7.7 (#8) |
| Spec score · Call Center Speech Analytics Software | 7.8 (#9) | 7.7 (#12) |
| Spec score · Agent Assist Software | 7.7 (#6) | 7.7 (#7) |
| Founded | 2017 | 2015 |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | Feelingstream analyzes calls, chats, and emails and guides agents during live conversations. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | Feelingstream states it operates ISO 27001-certified information-security processes and keeps EU data in the EU. |
Plans
In their own words
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.