Balto QA vs QEval
Balto QA
balto.ai
QEval
qeval.aiSide by side
| Figure | Balto QA | QEval |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Speech Analytics Software | 7.8 (#6) | 7.7 (#9) |
| Spec score · Call Center Speech Analytics Software | 7.8 (#9) | 7.6 (#16) |
| Audience | Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization. | QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard. |
| Founded | 2017 | 2003 |
| Headquarters | St. Louis, Missouri, United States | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
In their own words
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.