Balto QA vs Triple Session
Balto QA
balto.aiTriple Session
triplesession.comSide by side
| Figure | Balto QA | Triple Session |
|---|---|---|
| Price from | — | $3.75/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Sales Coaching Software | 7.8 (#12) | 7.0 (#22) |
| Coaching | Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data. | Its coaching flow scores calls against scorecards and assigns each rep a training focus, with courses, roleplay and example call clips. |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | The site lists Google Meet, Zoom, Teams, Aircall and Kixie for calls, and HubSpot and Salesforce for CRM connections. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | The security page says Triple Session is SOC 2 Type II compliant, encrypts customer data at rest and uses TLS 1.3 or higher in transit. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | Ticket and email support are included in every listed team plan; Slack support and priority support are listed for Academy Pro + AI Coach and Enterprise. |
Plans
Triple Session
- Academy Pro$45 a year
- AI Coach$55 a year
- Academy Pro + AI Coach$95 a year
- Standard Onboarding$3,000, paid once
- Advanced Onboarding$5,000, paid once
- EnterprisePriced on request
In their own words
Triple Session
Triple Session is an AI sales coaching platform for customer-facing Sales, Customer Success, and Support teams. It records calls through a meeting bot or integrations, and the company says its AI analyzes every call. Scorecards evaluate conversations against a sales playbook and assign each representative a training focus, supported by courses, roleplay, and example call clips. Listed call connections include Google Meet, Zoom, Teams, Aircall, and Kixie; HubSpot and Salesforce are listed for CRM links. Coaching insights can flow to Slack, CRM systems, email, and dashboards, with automations, Zapier, and a public API also mentioned. Transcription is listed in 99 languages, while the platform is fully translated into English, Portuguese, and Spanish. A free personal plan includes courses, quizzes, certificates, and three one-time AI call reviews. Team plans have no free trial and are billed annually, starting at $45/user/month for Academy Pro. Setup is described as taking two to four weeks.