Batch vs Userpilot
Batch
batch.comUserpilot
userpilot.comSide by side
| Figure | Batch | Userpilot |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Mobile Marketing Automation Software | 7.7 (#15) | 7.9 (#10) |
| AI | Batch AI includes workflow agents, predictive scores, and AI Decisioning for autonomously deciding, launching, and optimizing campaigns. | AI Agent Lia can answer questions about product data, analyze feedback, and build guides from a prompt. |
| Audience | Batch says more than 350 B2C brands across Europe use its platform, including brands in retail, media, mobility, banking and luxury. | Userpilot says it serves product, UX, and customer success teams at SaaS startups and Fortune 500 enterprises. |
| Founded | 2015 | 2019 |
| Headquarters | Paris, France | Austin, Texas, United States |
| Integrations | Batch lists Snowflake, Piano Analytics, Segment, and Hightouch among its featured MarTech partners. | Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations. |
| Product | Batch describes itself as an AI Customer Engagement Platform for CRM teams that designs, tests, and automates campaigns across acquisition, monetization, and retention. | Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behaviour, and act on it without writing code. |
| Support | Batch offers CRM and technical support, with plan-specific support ranging from self-service to dedicated account management in its published mobile plans. | The pricing comparison lists email support and live chat, with phone support shown as an enterprise service. |
Plans
In their own words
Batch
Batch is an AI customer engagement platform for CRM teams. It helps organizations design, test, and automate campaigns for acquisition, monetization, and retention. Campaign channels include SMS, email, in-app messaging, mobile push, and web push. A unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics support campaign work. Batch AI adds workflow agents, predictive scores, and AI Decisioning for campaign choices and optimization. Its data platform combines mobile, website, and data warehouse signals in real time, then reconciles cross-device identifiers into customer profiles. Server-side APIs and client-side SDKs support integration, with Snowflake, Piano Analytics, Segment, and Hightouch listed as featured MarTech partners. Batch says its platform is GDPR compliant, supports configurable data purges, and stores customer data exclusively in France without infrastructure outside the European Union. The company was founded in 2015 and is headquartered in Paris. Pricing is on request.
Userpilot
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and take action without writing code. Its no-code tools include product tours, checklists, tooltips, and modals. Teams can analyze funnels, feature adoption, and cohorts without SQL, and trigger NPS, CES, CSAT, or custom surveys based on user behavior. Session replay shows clicks and scrolls, with filters by segment or funnel step. AI Agent Lia can answer product-data questions, analyze feedback, and build guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; the Mobile SDK supports native iOS and Android engagement and several cross-platform frameworks. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Userpilot lists SOC 2 Type II certification and support for GDPR and HIPAA compliance. There is no free plan. Starter costs $299 a month; Growth costs $849 a month, and a 14-day trial is listed.