BeyondTrust Remote Support vs dualmon

BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.

dualmon provides remote access and remote support for computers, along with browser-based online meetings. It supports Windows, macOS, iOS, Android, and web access, with file transfer, session recording, and mobile apps. Remote users can connect at any time, and the system can reconnect after a remote reboot. Support providers can deploy dualmon remotely to connect to users and assist them. Meeting tools include screen annotation, shared control, calendar integration, meeting history, and presentation recording; the maker says meetings integrate with Outlook, Google Calendar, and others. Security controls include two-factor authentication, IP whitelisting, screen blanking, and input locking. The maker says data transfers use SSL encryption. A free account is offered for personal or business use, and there is also a 14-day trial. Paid choices include individual and small-office options, Remote Assist at $99/year with 20 user accounts and five unattended computers, and enterprise plans sized by remote computer count. Listed enterprise prices run from $99/year for 10 computers to $999/year for 1,000 computers, with intermediate capacities also listed. Enterprise plans include unlimited user accounts. The company describes itself as independent, privately held, and headquartered in Southern California.