BeyondTrust Remote Support vs HelpWire
BeyondTrust Remote Support
beyondtrust.com
HelpWire
helpwire.appSide by side
| Figure | BeyondTrust Remote Support | HelpWire |
|---|---|---|
| Price from | — | $100/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Remote Support Software | 8.7 (#7) | 8.7 (#8) |
| Spec score · Remote desktop software | 8.7 (#25) | 8.7 (#29) |
| Spec score · Remote support tools | 8.1 (#26) | 8.7 (#12) |
| Free plan | No | Yes |
| Headquarters | Atlanta, Georgia, United States | Reston, Virginia, USA |
| Remote control | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. | During sessions, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work with multiple monitors. |
| Supported platforms | Windows,macOS,Linux,Chrome OS,iOS,Android | desktop |
Plans
HelpWire
- FreeFree
- Solo$100 a month
- Team$300 a month
- Business$700 a month
- Custom SolutionsPriced on request
In their own words
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.