BeyondTrust Remote Support vs ScreenMeet Remote Support
BeyondTrust Remote Support
beyondtrust.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | BeyondTrust Remote Support | ScreenMeet Remote Support |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Remote Support Software | 8.7 (#7) | 8.7 (#10) |
| Spec score · Remote desktop software | 8.7 (#25) | 9.1 (#10) |
| Spec score · Remote support tools | 8.1 (#26) | 8.8 (#9) |
| Company founding | BeyondTrust's corporate overview lists 1985 as its founding year. | Gartner lists ScreenMeet as a private company founded in 2016. |
| Company headquarters | BeyondTrust lists its Atlanta-area US office at 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097. | Gartner lists the head office in San Francisco, United States. |
| Compliance | BeyondTrust describes audit trail and reporting support for PCI, HIPAA, ISO, GDPR, and SOC 2 requirements, including capturing end-user consent before GDPR-related sessions. | The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence. |
| Free plan | No | No |
| Headquarters | Atlanta, Georgia, United States | United States |
| Integrations | BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Remote control | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Security controls | Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions. | The product offers consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. |
| Session recording | Yes | Yes |
| Supported platforms | Windows,macOS,Linux,Chrome OS,iOS,Android | desktop,mobile,browser |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.