Bicom Systems SIP Monitoring (sipMON) vs ServicePilot VoIP Monitoring
Bicom Systems SIP Monitoring (sipMON)
pop.bicomsystems.com
ServicePilot VoIP Monitoring
servicepilot.comSide by side
| Figure | Bicom Systems SIP Monitoring (sipMON) | ServicePilot VoIP Monitoring |
|---|---|---|
| Price from | — | $0.50/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Linux | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 2 |
| Spec score · VoIP Monitoring Software | 7.5 (#13) | 7.9 (#6) |
| Call quality | It analyzes jitter, delay variation and packet loss, and predicts call quality on a MOS scale. | Call quality analysis covers communications globally, by site and by user. |
| Headquarters | The about page lists several offices rather than identifying one headquarters; its USA office address is 2719 Hollywood Blvd B-128, Hollywood, Florida 33020-4821. | Pornichet, France |
| Purpose | sipMON is a network packet sniffer for SIP and RTP VoIP, designed to work with Bicom Systems PBXware. | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. |
| Support | Bicom Systems directs customers to documentation, downloads, demo systems, and account-based support engineers. | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. |
Plans
Bicom Systems SIP Monitoring (sipMON)
No plans published.
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
In their own words
Bicom Systems SIP Monitoring (sipMON)
Bicom Systems SIP Monitoring (sipMON) is a Linux, self-hosted tool for ITSPs and PBXware environments. It captures SIP signaling and RTP traffic, tracks calls, and stores call-detail records in an ODBC-supporting database. Quality analysis covers jitter, delay variation, packet loss, and MOS-based call-quality prediction. Configurable alerts can flag problems for response. SIP and RTP packets can be saved as individual PCAP files for analysis or export. sipMON can record calls, decode speech, play it in its interface, or save audio as WAV. G.711 alaw and ulaw are listed, with commercial plugins for G.729a, G.723, iLBC, Speex, and GSM. CDR details may include duration, codec, caller information, SIP agent, last SIP response, RTP source addresses, MOS, delay and loss distributions, and download commands for WAV or PCAP files. The maker describes its C++ program as handling thousands of simultaneous calls. Ongoing-call monitoring is beta and requires the latest sipMON with TCP manager access enabled. Pricing is on request.
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.