BigAnt Live Chat vs Chatwoot
BigAnt Live Chat
bigantsoft.com
Chatwoot
chatwoot.comSide by side
| Figure | BigAnt Live Chat | Chatwoot |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | — | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 9 |
| Spec score · Live chat software | 7.8 (#54) | 9.4 (#4) |
| Chat channels | website | omnichannel |
| Live agent chat | Yes | Yes |
| Security | The product page says messages and files are protected with RC4 stream encryption and RSA public/private key exchanges; the features page separately says network messages use AES256 encryption. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | The pricing page says purchased licenses include support via email, telephone, or online chat. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
BigAnt Live Chat
BigAnt Live Chat has no write-up on Specifiction yet; its figures are above.
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.