BigChange vs DispatchCore

BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.

DispatchCore is a visual dispatch and job management tool for small field service crews, including plumbing, HVAC, electrical, and low-voltage teams. Dispatchers place jobs on technicians’ timelines with drag-and-drop scheduling and see the crew’s schedule and capacity. Technicians update job status in the mobile app, with changes reflected on the dispatch board in real time. When connectivity is unavailable, the app saves status changes and photos on the device and syncs them later. Job records can include before, during, and after photos, as well as customer signatures collected on phones. Users can create estimates and recurring schedules, then turn approved estimates into jobs. DispatchCore syncs invoices and payments with QuickBooks Online. Card payments go to the business’s Stripe account; the maker says it does not see or store card numbers and charges no platform fee during beta. The service runs on Android, iOS, and the web. A founding-member plan is listed at $39 a month, with free use during beta and no contract.