BigChange vs Kickserv
BigChange
bigchange.com
Kickserv
kickserv.comSide by side
| Figure | BigChange | Kickserv |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Field Service Management Software | 8.3 (#29) | 8.8 (#14) |
| Spec score · HVAC Software | 8.3 (#10) | 8.8 (#1) |
| Spec score · Plumbing Software | 8.3 (#12) | 8.9 (#2) |
| API | The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate. | A public version 2 API is offered as REST-style XML over HTTP with Basic Authentication and employee API tokens. |
| Customer portal | Yes | Yes |
| Founded | 2013 | 2021 |
| Headquarters | Leeds, United Kingdom | Denver, Colorado, United States |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | Native integrations listed include QuickBooks Online/Desktop, Stripe, Customer Lobby, Podium, Mailchimp and Google. |
| What it does | BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses. | Kickserv is cloud field-service software for managing customers, estimates, schedules, jobs, invoices, payments and technician work. |
Plans
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.