BigChange vs mHelpDesk
BigChange
bigchange.commHelpDesk
mhelpdesk.comSide by side
| Figure | BigChange | mHelpDesk |
|---|---|---|
| Price from | — | $169/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Field Service Management Software | 8.3 (#29) | 8.5 (#24) |
| Spec score · HVAC Software | 8.3 (#10) | 8.8 (#2) |
| Spec score · Plumbing Software | 8.3 (#12) | 8.8 (#3) |
| Customer portal | Yes | Yes |
| Headquarters | Leeds, United Kingdom | Indianapolis, Indiana, United States |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. |
| What it does | BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses. | mHelpDesk is hosted field-service software automating customer contact, scheduling, communication and billing. |
Plans
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.