BigChange vs ServicePower
BigChange
bigchange.com
ServicePower
servicepower.comSide by side
| Figure | BigChange | ServicePower |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Dispatch Management Software | 8.4 (#6) | 8.3 (#7) |
| Spec score · Field Service Management Software | 8.3 (#30) | 8.8 (#12) |
| API | The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate. | The PlusOne Solutions API uses REST endpoints over HTTP with JSON payloads and JWT authentication, and supports compliance data such as screening, insurance, licenses, and verification. |
| Customer portal | Yes | Yes |
| Founded | 2013 | G2 lists ServicePower as serving customers since 1996. |
| Headquarters | Leeds, United Kingdom | McLean, Virginia, United States |
| Hosting | BigChange says its platform is hosted on Amazon Web Services and uses multi-region, multi-datacentre architecture. | ServicePower says its platform is developed and deployed on Amazon Web Services. |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems. |
| Product | BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. | ServicePower describes itself as an AI-powered field service management platform for enterprise organizations managing employed, contracted, or blended workforces. |
| Security certifications | BigChange states it is certified for ISO 27001, ISO 9001, Cyber Essentials and SOC 2 Type 1. | The trust center states SOC 1 Type II and SOC 2 Type II attestations and support for GDPR, UK GDPR, EU Standard Contractual Clauses, CCPA, and other US state privacy laws. |
| Security controls | BigChange says it is hosted on AWS, encrypts app-to-system communications, uses mobile device management on its tablets and conducts independent penetration testing. | Stated controls include encryption in transit and at rest, access safeguards, internal policies, physical and technical protections, and ongoing monitoring. |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | The site directs servicers to a dedicated help center and lists customer support through its support portal. |
| What it does | BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses. | ServicePower is a field-service and mobile-workforce platform covering scheduling, routing, dispatch, contractor management, warranty claims, and business intelligence. |
Plans
ServicePower
- Employed WorkforcePriced on request
- Contracted WorkforcePriced on request
- Blended WorkforcePriced on request
- ServicePower HUBFree
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
ServicePower
ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.