BigTime vs Technisoft Service Manager

BigTime is professional services automation software for managing projects, time, expenses, billing, and invoicing. Every plan includes time tracking, invoicing, expense management, and payments through BigTime Delivery. Project portfolio management is included, and Resource Management provides AI-powered staffing recommendations. BigTime Quotes creates quotes and statements of work and can turn approved quotes into live projects. Listed integrations include QuickBooks, Sage Intacct, Lacerte, Salesforce, and HubSpot; several additional accounting connections are reserved for BigTime Enterprise PSA. An API is available, with access and features varying by subscription level. SSO and MFA support includes Intuit, Google, Okta, Microsoft Entra ID, and OneLogin. iOS and Android apps handle time and expense tracking, but offline mode is Android-only. BigTime serves professional services firms such as accounting, architecture and engineering, consulting, creative, government contracting, IT services, and law. Essentials costs $20 per user/month; other listed plans require a demo or expert discussion.

Technisoft Service Manager is a maintenance management system for service organizations that manage assets, equipment and field technicians. It connects with Sage 300, bringing service, equipment and job-cost information alongside accounting data. Job costing covers materials, labor, overhead, work in progress and profitability. Maintenance tools include preventative maintenance, equipment history, warranties, rentals, serial and lot tracking, and service agreements. Optional Advanced Scheduling adds calendar and timeline views, dispatch, maps, routing, alerts and email notifications. The optional Field Portal supports online and offline work on Apple, Android and Windows devices, with job details, time entry, parts, photos and signatures. A Customer Portal lets customers submit requests, follow jobs, approve quotes, review equipment and invoices, and pay invoices through a secure payment gateway. Pricing is on request, and products are sold through Sage 300 Solution Providers; demonstrations are arranged through them. Annual Software Assurance includes updates and support issue management and costs 18% of the software Suggested Retail Price. Service Manager versions must match Sage 300, and support has ended for versions 2023 and earlier.