Billingly vs CivicPlus Utility Billing

Billingly is a utility billing and customer information system for providers managing recurring services, from meter readings through invoicing. It supports electricity, gas, water, district heating and other service providers. Its billing engine handles periodic bulk invoices, consumption charges, corrections, grouping, and delivery by email, paper, or e-invoice. Configurable expression-language formulas define prices, corrections, and invoice lines. Customer and contract tools cover records, contacts, premises, network and metering details, contracts, GDPR consents, lifecycle management, and automated supplier switching. Meter readings flow through an asynchronous MDM pipeline using REST requests and S3 staging, with retries and forecast fallback. Integrations include REST APIs, address registries, financial system exports, Amazon S3, and SQS. Billingly is available via web, API, and self-hosted deployment, and can run as SaaS or on-premises. The site describes role-based access, audit logging, ISO 27001 security compliance, GDPR support, and an EU-only data residency option. Pricing is available on request.

CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.