BiteBerry DMS vs Captain

BiteBerry DMS coordinates restaurant delivery by syncing kitchens with couriers, supporting in-house and external fleets, and automating dispatch. Its kitchen app allows customizable preparation steps, receipt and label printing, and order sorting by priority, courier, tag, or station. The included Driver app lets couriers confirm orders ready for pickup, navigate routes, and manage multi-point pickups and multi-drop deliveries. Dispatchers can assign and dispatch orders in two clicks. Route calculations use real-time traffic, order priority, and distance, with routes adjusting dynamically and urgent orders prioritized automatically. Customers can follow deliveries in real time through a tracker customized with a restaurant’s logo and colors, and chat with couriers. Analytics report delivery times, success rates, order volumes, and driver efficiency in real time. Listed integrations include delivery services such as Uber Eats, Deliveroo, Wolt, Just Eat, Foodora, and Bolt, as well as POS and integration platforms. Its public API covers menus, orders, hours, and health, with two-way webhooks. BiteBerry is based in Žilina, Slovakia. Delivery Management starts at €75/mo per location; no free plan is listed, but a free trial is available.

Captain provides end-to-end delivery management software for restaurant chains, coordinating operations from kitchen to customer. Its Dispatch App displays driver locations and order status, and supports batching and assignment. Dispatch can run manually, suggest groupings through Copilot, or use Autopilot to group and send orders according to business rules. FleetShare lets restaurants review local fleet quotes and automate dispatch to outside delivery providers. The Driver App handles delivery tasks, preferred GPS selection, mileage, and completed-order records. Customers can follow branded live tracking for in-house or outsourced deliveries, with updates by SMS or through a company website or app. Restaurants can also send a post-delivery questionnaire and customize its questions. Captain KDS uses driver arrival estimates and dispatch sequencing to guide kitchen preparation timing. The Manager Portal reports delivery and cook times, deliveries per hour, orders per route, and customer feedback. Integrations cover POS, online ordering, aggregators, and white-label fleets; named partners include CloudWaitress, SpotOn, Oracle GloriaFood, Syrve, Revel, Auphan, and KitchenHub. Captain runs on web, iOS, Android, and API; apps support English, French, Spanish, and more. The maker says it handles over 500,000 deliveries monthly across five continents. Pricing is on request.