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SPECIFICTION
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Captain

captain.ai

WebiOSAndroidAPI
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Spec score 8.3 #6 of 27 in Restaurant Delivery Management Software

What it is

Captain provides end-to-end delivery management software for restaurant chains, coordinating operations from kitchen to customer. Its Dispatch App displays driver locations and order status, and supports batching and assignment. Dispatch can run manually, suggest groupings through Copilot, or use Autopilot to group and send orders according to business rules. FleetShare lets restaurants review local fleet quotes and automate dispatch to outside delivery providers. The Driver App handles delivery tasks, preferred GPS selection, mileage, and completed-order records. Customers can follow branded live tracking for in-house or outsourced deliveries, with updates by SMS or through a company website or app. Restaurants can also send a post-delivery questionnaire and customize its questions. Captain KDS uses driver arrival estimates and dispatch sequencing to guide kitchen preparation timing. The Manager Portal reports delivery and cook times, deliveries per hour, orders per route, and customer feedback. Integrations cover POS, online ordering, aggregators, and white-label fleets; named partners include CloudWaitress, SpotOn, Oracle GloriaFood, Syrve, Revel, Auphan, and KitchenHub. Captain runs on web, iOS, Android, and API; apps support English, French, Spanish, and more. The maker says it handles over 500,000 deliveries monthly across five continents. Pricing is on request.

Spec sheet

Purpose
Captain provides delivery management software for restaurant chains, covering delivery operations from kitchen to customer.Read 8 Oct 2026 · captain.ai
Product
Captain provides end-to-end delivery management software for restaurant chains, covering operations from kitchen to customer.Read 8 Oct 2026 · captain.ai
Integrations
Captain describes integrations with POS systems, online ordering and aggregator systems, and white-label fleet providers; named partners include CloudWaitress, SpotOn, Oracle GloriaFood, Syrve, Revel, Auphan, and KitchenHub.Read 8 Oct 2026 · captain.ai
Founded
2016Read 28 Sep 2026 · captain.ai
Access limitation
The App Store listing says drivers must be invited by a company using Captain, and the Driver App requires the Captain Dispatch App for tablets.Read 8 Oct 2026 · apps.apple.com
AI dispatch
Dispatch offers Manual, Copilot, and Autopilot modes, with Copilot suggesting order groupings and Autopilot dispatching them automatically using business rules.Read 8 Oct 2026 · captain.ai
Availability and languages
Captain says its apps support English, French, Spanish, and more, and that it powers over 500,000 deliveries monthly across five continents.Read 8 Oct 2026 · captain.ai
Company history
Captain's About page says its story began in 2016 and describes the product as dedicated to end-to-end restaurant delivery management.Read 8 Oct 2026 · captain.ai
Customer tracking
The Tracking Page offers branded live order tracking for in-house or outsourced deliveries, with updates sent by SMS or embedded in a company website or app.Read 8 Oct 2026 · captain.ai
Dispatch
The Dispatch App shows live driver locations, order status, and supports order batching and assignment.Read 8 Oct 2026 · captain.ai
Dispatch automation
Captain offers Manual, Copilot, and Autopilot dispatch modes, with Copilot suggesting order groupings and Autopilot automatically grouping and dispatching orders using business rules.Read 8 Oct 2026 · captain.ai
Driver app
The Driver App supports delivery management, preferred GPS selection, mileage tracking, and completed-order records, and is compatible with iOS and Android.Read 8 Oct 2026 · captain.ai
Feedback
Restaurants can send a post-delivery feedback questionnaire and customize its questions.Read 8 Oct 2026 · captain.ai
FleetShare
FleetShare lets restaurants access quotes from available fleets in their area and apply business rules to dispatch orders to external fleets.Read 8 Oct 2026 · captain.ai
Hybrid delivery
FleetShare lets restaurants view quotes from available local fleets and automate dispatching to external delivery providers.Read 8 Oct 2026 · captain.ai
Kitchen display
Captain’s AI-powered Kitchen Display System uses driver estimated arrival times to guide order preparation sequence and start time.Read 8 Oct 2026 · captain.ai
Kitchen system
Captain KDS uses driver ETAs and Dispatch sequencing to guide order preparation timing.Read 8 Oct 2026 · captain.ai
Live delivery tracking
YesRead 20 Sep 2026 · captain.ai
Manager reporting
The Manager Portal tracks delivery time, cook time, deliveries per hour, and orders per route, and provides customer feedback data.Read 8 Oct 2026 · captain.ai
Named partners
The site lists CloudWaitress, SpotOn, Oracle GloriaFood, Syrve, Revel, Auphan, and KitchenHub among its partners.Read 8 Oct 2026 · captain.ai
Notable scale
Captain’s site states that it handles more than 500,000 deliveries monthly across five continents and offers multilingual apps including English, French, and Spanish.Read 8 Oct 2026 · captain.ai
Reporting
The Manager Portal tracks delivery time, cook time, deliveries per hour, orders per route, and customer feedback.Read 8 Oct 2026 · captain.ai
Security and privacy
The maker site links to a privacy policy hosted on legal.captain.ai, but the linked policy page opened here displayed no policy text.Read 8 Oct 2026 · captain.ai
Security and resilience
Captain's restaurant-groups page says the service has multi-region redundancy and offers dedicated environments for additional support.Read 8 Oct 2026 · captain.ai
Support and implementation
Captain describes hands-on training, a detailed implementation timeline, and recurring meetings for ongoing support and communication.Read 8 Oct 2026 · captain.ai
Tracking updates
Tracking updates can be sent by SMS or embedded in a company website or app, and restaurants can optionally send a feedback questionnaire after delivery.Read 8 Oct 2026 · captain.ai

Plans and prices

Captain Priced on request Pricing is not published; book a demo to discuss the product. Pricing on request · Demo required Read 8 Oct 2026 · captain.ai

Every Captain plan and price →

Strong points and limits

Strong points

  • Live driver locations and order status
  • Manual, Copilot, and Autopilot dispatch modes
  • Branded customer tracking with SMS updates
  • Kitchen display uses driver arrival estimates
  • Reporting includes delivery and cook times

Limits

  • Pricing is available on request
  • Drivers must be invited by a Captain company
  • Driver App requires Captain Dispatch App for tablets

Who it suits

Captain suits restaurant chains coordinating in-house drivers and outside delivery fleets across multiple order sources. It may fit teams that want dispatch, kitchen timing, customer tracking, and delivery reporting together.

Verdict

Captain covers dispatch, fleet coordination, kitchen preparation, customer updates, and reporting for restaurant delivery operations. Buyers need to request pricing, and drivers access the app through a company using Captain.

Where Specifiction places it

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