Bitrix24 CRM vs Business in a Box
Bitrix24 CRM
bitrix24.comBusiness in a Box
business-in-a-box.comSide by side
| Figure | Bitrix24 CRM | Business in a Box |
|---|---|---|
| Price from | $69/mo | $16.58/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 6 | 5 |
| Spec score · Business Management | 9.4 (#1) | 9.2 (#2) |
| Spec score · Remote Work Software | 9.5 (#1) | 9.4 (#2) |
| Analytics | Analytics features cover sales-funnel analysis, employee performance, Sales Intelligence and BI Builder dashboards. | Business-tier capabilities include real-time dashboards, reports, workload views and time and salary cost tracking. |
| Company scale | Bitrix24 says it is used by more than 15 million organizations worldwide and has a team of more than 600 people in 12 countries. | The maker reports more than 250,000 businesses served in over 190 countries and more than 3,000 templates. |
| Compliance | The security page says AWS maintains HIPAA, GDPR, ISO 27001, SOC 1/2/3 and PCI DSS Level 1 certifications. | The maker states that Business in a Box is SOC 2 Type II, ISO 27001 and PCI DSS compliant and supports GDPR and CCPA obligations. |
| Founded | 2012 | 2002 |
| Headquarters | Alexandria, Virginia, USA | Montreal, Canada |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | The pricing comparison marks integrations and API access as coming soon for Business and Enterprise plans, with MCP access also marked coming soon. |
| Limit: mobile app | TrustRadius reviewers report that the mobile version has many limitations and lacks some features available elsewhere. | Apple App Store reviewers report offline-status errors, crashes and generic repetitive documents requiring substantial editing; the developer said the app was being revamped. |
| Notable limits | The pricing page says telephony and apps from Bitrix24 Market are available only on paid plans. | The free plan is limited to one user, 100 MB of storage, 12 projects, and 100 tasks. |
| Rating on Apple App Store | 4.4 out of 5 from 1.2K ratings. | 3.3 out of 5 from 23 ratings |
| Rating on Capterra | 4.2 out of 5 from 1,006 reviews. | 4.6 out of 5 from 50 reviews |
| Rating on G2 | 4.1 out of 5 from 614 reviews. | 4.7 out of 5 from 13 reviews |
| Rating on GetApp | 4.2 out of 5 from 1,005 reviews. | 4.6 out of 5 from 50 reviews |
| Rating on Google Play | 4.3 out of 5 from 60.1K reviews. | 4.6 out of 5 from 179 ratings |
| Rating on Trustpilot | 1.9 out of 5 from 112 reviews. | 4.0 out of 5 from 288 reviews |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
Business in a Box
- FreeFree
- Solo$199 a year
- Team$39 a month
- Business$99 a month
- EnterprisePriced on request
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Business in a Box
Business in a Box has no write-up on Specifiction yet; its figures are above.