Bitrix24 CRM vs Microsoft Dynamics 365 Sales
Bitrix24 CRM
bitrix24.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | Bitrix24 CRM | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | $69/mo | $4/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 11 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 8.6 (#13) |
| Spec score · Mac CRM | 9.4 (#1) | 8.6 (#16) |
| Spec score · Manufacturing CRM Software | 9.5 (#1) | 8.8 (#8) |
| Spec score · Sales Automation | 9.5 (#1) | 8.8 (#11) |
| Spec score · Insurance CRM Software | 9.4 (#1) | 8.6 (#10) |
| Spec score · Sales CRM Software | 9.5 (#1) | 8.8 (#11) |
| Spec score · Customer Relationship Management - Enterprise Software | 9.5 (#1) | 8.8 (#6) |
| Spec score · Sales Force Automation Software | 9.4 (#2) | 8.7 (#14) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#2) | 8.7 (#10) |
| AI features | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. | Yes |
| Founded | 2012 | 1975 |
| Free plan | Yes | No |
| Headquarters | Alexandria, Virginia, USA | Redmond, Washington, USA |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
| Product | Bitrix24 describes itself as an online workspace centered on CRM, with project management, online collaboration, communication, and workflow automation tools. | Dynamics 365 Sales is a CRM solution that helps sales teams close deals and improve team productivity. |
| Security | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.