Bitrix24 CRM vs Odoo CRM
Bitrix24 CRM
bitrix24.comOdoo CRM
odoo.comSide by side
| Figure | Bitrix24 CRM | Odoo CRM |
|---|---|---|
| Price from | $69/mo | $24.90/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 5 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 8.8 (#10) |
| Spec score · Mac CRM | 9.4 (#1) | 8.9 (#9) |
| Spec score · Sales Automation | 9.5 (#1) | 9.0 (#6) |
| Spec score · Insurance CRM Software | 9.4 (#1) | 8.9 (#7) |
| Spec score · Customer Relationship Management - Enterprise Software | 9.5 (#1) | 9.1 (#3) |
| Spec score · Sales Force Automation Software | 9.4 (#2) | 8.9 (#11) |
| Spec score · CRM for small business | 9.4 (#2) | 9.4 (#3) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#2) | 8.9 (#8) |
| Spec score · Small Business CRM | 9.4 (#3) | 8.9 (#8) |
| AI features | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. | Yes |
| Company headquarters | LinkedIn lists Bitrix24 headquarters at 700 N. Fairfax Street, Alexandria, Virginia, United States. | The registered address is Chaussée de Namur 40, 1367 Grand-Rosière, Belgium. |
| Free plan | Yes | Yes |
| Headquarters | Alexandria, Virginia, USA | Grand-Rosière, Belgium |
| Rating on Apple App Store | 4.4 out of 5 from 1.2K ratings. | 2.6 out of 5 from 145 ratings |
| Rating on Capterra | 4.2 out of 5 from 1,006 reviews. | 4.2 out of 5 from 1,334 reviews |
| Rating on G2 | 4.1 out of 5 from 614 reviews. | 4.1 out of 5 from 204 reviews |
| Rating on GetApp | 4.2 out of 5 from 1,005 reviews. | 4.2 out of 5 from about 1,300 reviews |
| Rating on Google Play | 4.3 out of 5 from 60.1K reviews. | 3.7 out of 5 from 4.66K reviews |
| Rating on Trustpilot | 1.9 out of 5 from 112 reviews. | 3.1 out of 5 from 1,295 reviews |
| Rating on TrustRadius | 6.7 out of 10 from 109 reviews and ratings. | 7.7 out of 10 from 125 ratings |
| Security | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. | Odoo describes code review, SQL-injection and XSS/RPC protections, PBKDF2-SHA512 password hashing, OIDC/OAuth and HTTPS enforcement on Odoo Cloud. |
| Self-hosting | Business and Enterprise on-premise editions can be deployed through a Bitrix Virtual Appliance on Windows or Linux servers. | Source installation requires Python 3.10 or newer and PostgreSQL 13 or newer; packaged installers exist for Debian/Ubuntu, Fedora/CentOS/RHEL and Windows. |
| Support | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. | The pricing page says all plans include unlimited email support, Monday to Friday, 24/5, in English, French, Spanish, or Dutch. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
Odoo CRM
- One App FreeFree
- Standard$24.90 a month
- StandardPriced on request
- Custom$49 a month
- CustomPriced on request
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Odoo CRM
Odoo CRM helps teams track sales opportunities, plan follow-ups and forecast sales through a Kanban pipeline. Leads can come from email, VoIP calls, social reactions, website visitors, event attendees and support tickets; predictive criteria including past performance estimate their likelihood of success. Users can automate lead creation, team assignment and scheduled activities. Communication channels include email, live chat, SMS and VoIP. CRM reporting includes lead and opportunity analysis, cohort analysis, dashboards and sales KPIs. Odoo Calendar can sync with Google Calendar and Outlook, and opportunity records can be used to create meetings. The Outlook plugin can create opportunities from an email panel in desktop or web Outlook. One App Free costs nothing for one app with unlimited users. Standard costs $24.90 a month billed yearly and the page also shows US$ 31.10 per user per month. Custom costs $49 a month billed yearly and also shows US$ 61.00 per user per month; Odoo.sh hosting costs extra. Odoo is open source, and its Custom plan includes external API access.