Bitrix24 CRM vs The Agency CRM
Bitrix24 CRM
bitrix24.com
The Agency CRM
theagencycrm.nlSide by side
| Figure | Bitrix24 CRM | The Agency CRM |
|---|---|---|
| Price from | $69/mo | €29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 5 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 8.6 (#16) |
| Founded | 2012 | 2019 |
| Headquarters | Alexandria, Virginia, USA | Netherlands |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | The maker advertises 41 ready-made integrations including Google Workspace, Slack, Stripe and Mollie, with additional connections through Zapier or REST API. |
| Intended users | Bitrix24 describes Basic as suited to solopreneurs and small teams, Standard to mid-sized businesses, and Professional to scaling companies needing deep automation. | The maker says it built the product for agencies and lists agencies, IT companies, consultancies and e-commerce teams among its users. |
| Notable limits | The pricing page says telephony and apps from Bitrix24 Market are available only on paid plans. | The Free plan is limited to 1 user, up to 5 clients and 10 invoices per month. |
| Rating on Apple App Store | 4.4 out of 5 from 1.2K ratings. | The listing says the app has not received enough ratings or reviews to display an overview. |
| Rating on Google Play | 4.3 out of 5 from 60.1K reviews. | The Google Play page displays no star rating or review count and shows 100+ downloads. |
| REST API | The CRM exposes a REST API for custom fields, data transfer, reports and other custom solutions. | The developer page describes a JSON REST API with scoped API keys, OAuth2, webhooks, idempotency keys, bulk endpoints, cursor pagination and rate-limit headers. |
| Security | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. | Official pages state that data is encrypted on European servers and protected with role-based access, audit logs and a data-processing agreement. |
| Support | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. | The pricing page lists email support for Free, Starter and Pro, priority support with a 4-hour response for Business, and dedicated support for Enterprise. |
| What it does | Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation. | The product combines leads, clients, projects, invoices and retainers in one CRM for agencies and growing teams. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
The Agency CRM
- FreeFree
- Starter€29 a month
- Pro€79 a month
- Business€199 a month
- EnterprisePriced on request
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
The Agency CRM
The Agency CRM is an operating system for agencies covering leads, clients, projects, invoices, and retainers. Its visual pipeline supports unlimited pipelines and stages, automatic follow-up tasks, forecasts, and win probabilities. An AI assistant can draft quotes, emails, and tasks, and summarize pipeline and client information using company context. Marketing tools include a visual automation builder, email campaigns and sequences, and no-code funnels and landing pages. Listed integrations include Gmail, Outlook, Google Calendar, Slack, Stripe, Mollie, WhatsApp, Zapier, Exact Online, and Moneybird. The documented REST API uses OAuth 2.0 and includes an interactive sandbox and webhooks for real-time events. iOS and Android apps provide offline access to leads, deals, and contacts, then sync after reconnecting. The free plan is limited to one user, up to five clients, and 10 invoices per month. Starter is listed at €29.00 per month, billed monthly and excluding VAT; a seven-day trial does not require a credit card. The maker says data is encrypted on EU infrastructure, with role-based access and audit logs.