Blitzz Visual Remote Assistance vs Viewabo
Blitzz Visual Remote Assistance
blitzz.coViewabo
viewabo.comSide by side
| Figure | Blitzz Visual Remote Assistance | Viewabo |
|---|---|---|
| Price from | $19/mo | $79/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 3 |
| Spec score · Video Customer Support Software | 9.3 (#1) | 7.7 (#18) |
| Spec score · Remote Video Support Software | 9.3 (#1) | 7.9 (#5) |
| Intended users | Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. | Viewabo describes its intended users as teams supporting physical products, including hardware, industrial equipment, medical and life science, appliances, HVAC, plumbing, electrical, and solar businesses. |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | Viewabo says customer data is isolated in a multi-tenant cloud environment and encrypted at rest and in transit, with role-based and least-privilege access controls. |
| Support | The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales. | Viewabo provides a Help Center with setup guidance, troubleshooting, session tools, recording and sharing instructions, and plan and billing information. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.