Bloom vs CitaFlow
Bloom
trybloom.co.ukCitaFlow
citaflow.comSide by side
| Figure | Bloom | CitaFlow |
|---|---|---|
| Price from | £24.17/mo | €19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Therapy Scheduling Software | 8.6 (#6) | 8.4 (#7) |
| Headquarters | London, UK | Miami, Florida, United States |
| Integrations | The site lists Zoom and Stripe integrations; Google Calendar sync is marked as coming soon. | CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. |
| Intended users | Bloom is built for UK solo private therapists, counsellors and small practices, and says it is not built for large multi-clinician clinics, NHS or institutional settings, or businesses outside therapy. | CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms. |
| Security | Bloom states that it uses AES-256 for session notes, HTTPS in transit, Argon2 password hashing, HTTP-only cookies, rate limiting and regular security reviews. | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. |
| Support | Support is offered by email on UK business days, with the company saying it typically replies within a few hours. | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.