Bookboost vs Cendyn CRM
Bookboost
bookboost.ioCendyn CRM
go.cendyn.comSide by side
| Figure | Bookboost | Cendyn CRM |
|---|---|---|
| Price from | $1.60/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 11 | 0 |
| Spec score · Hospitality CRM Software | 9.1 (#1) | 7.5 (#18) |
| Analytics | Bookboost Insights provides dashboards and reporting for campaign ROI, guest satisfaction, segment performance, and guest lifetime value. | Its AI-powered analytics include Smart Narratives, campaign attribution, and cross-property performance benchmarking. |
| Campaigns | Broadcasts support targeted email, SMS, and WhatsApp campaigns, A/B testing, and a low-code email builder. | The platform supports audience segmentation, automated lifecycle journeys, and cross-channel engagement including email and SMS. |
| Integrations | The integrations directory lists more than 70 PMS systems and highlights Mews, Apaleo, Oracle, and SiteMinder. | Cendyn's CRM page describes data connections to PMS, booking engines, loyalty programs, and ancillary systems; its partner page lists partner categories including distribution, revenue management, and reputation management. |
| Product | Bookboost unifies hospitality CRM, guest messaging, and automation to help hospitality businesses build guest loyalty and reduce reliance on online travel agencies. | Cendyn CRM is a hospitality focused CRM that combines guest intelligence, marketing automation, and analytics. |
| Security | Bookboost says its CDP encrypts data in transit and at rest and provides role-based access controls and audit logs. | Cendyn's 2025 Data Processing Agreement describes an information security management system covering access management, vulnerability management, business continuity, physical security, cryptography, and incident response. |
| Support | Standard support is available to subscribed customers through the Help Center and email, with English-speaking remote assistance. | Cendyn's company page states that it provides 24/7 support for customers. |
Plans
Bookboost
- AI Agent (Bee)Free
- Guest App$1.60 a month
- Broadcasts$2.10 a month
- Insights Platform$2.30 a month
- Customer Data Platform$2.60 a month
- Inbox$3.30 a month
- Journey$3.30 a month
- AI Agent$3.50 a month
- Viewer Seat$60 a month
- Creator Seat$230 a month
In their own words
Bookboost
Bookboost is a hospitality platform combining guest data, messaging, marketing automation, and guest journeys. Its Customer Data Platform combines information from property-management systems, booking engines, and guest channels into cleaned, deduplicated profiles across properties. A visual journey builder supports pre-arrival, in-stay, and post-stay flows triggered by reservations and personalized messages. Teams can send targeted email, SMS, and WhatsApp campaigns, use A/B testing, and build emails with a low-code editor. The unified Inbox brings WhatsApp, email, SMS, webchat, Booking.com, and Expedia messages into one view with routing and reservation context. A guest-facing web app supports online check-in, guest information, feedback, and self-service without requiring an app download. The integrations directory lists more than 70 PMS systems, including Mews, Apaleo, Oracle, and SiteMinder. Insights dashboards cover campaign ROI, guest satisfaction, segment performance, and guest lifetime value. Listed room-based plans range from $1.60 a month for Guest App to $3.50 a month for AI Agent, while the pricing page lists a minimum monthly fee of US$465.
Cendyn CRM
Cendyn CRM brings hotel guest information together to support marketing, revenue, and sales teams. It combines records from property management systems, booking engines, loyalty programs, and services such as spa, golf, and food and beverage into guest profiles. Teams can segment B2B and B2C audiences, then coordinate campaigns and reporting across email, SMS, and other supported channels. Automated journeys can reach guests before, during, and after a stay. Campaign tools include email templates, landing pages, coupon-code uploads, and approval before launch. Analytics include real-time insights, campaign attribution, and comparisons across properties. Cendyn lists more than 200 integrations, including hotel systems and marketing tools. The CRM connects with Cendyn Loyalty and GuestRevu for loyalty and post-stay review requests. Hotel groups can manage campaigns, brand rules, and portfolio reporting centrally while retaining flexibility at each property. It runs on the web. Pricing is available on request, and Cendyn invites prospective customers to request a demo.