BookOne CRM vs HAIP
BookOne CRM
bookonepms.comHAIP
genhaip.comSide by side
| Figure | BookOne CRM | HAIP |
|---|---|---|
| Price from | — | ₹99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Hospitality CRM Software | 8.8 (#3) | 7.8 (#13) |
| Audience | The CRM page describes its marketing automation as built natively for Indian hospitality. | The maker says HAIP is designed for luxury hospitality operations and is used by villa groups, boutique hotels and travel operators across India. |
| Integrations | BookOne lists connections including Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip, Goibibo, Google Hotel Ads, TripAdvisor, Sabre, Amadeus, Tally and payment gateways. | The integrations page lists WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube as live integrations; it labels eight others coming soon. |
| Product | BookOne CRM is guest relationship management software built into the BookOne PMS. | HAIP describes itself as a hospitality AI intelligence platform combining unified communications, AI call analysis and a purpose-built CRM. |
| Support | BookOne says it does not limit support and lists contact by phone or email on its product pages. | The pricing page lists onboarding as included and says setup takes 10 minutes. |
Plans
BookOne CRM
- BookOne BasicPriced on request
- BookOne EssentialPriced on request
- BookOne PremiumPriced on request
- BookOne StarterPriced on request
HAIP
- AI Automations₹99 a month
- Instagram DM₹99 a month
- AI Reports₹149 a month
- CRM & Leads360₹149 a month
- AI Insights & Analytics₹199 a month
- WhatsApp₹199 a month
- AI Concierge₹249 a month
- IVR & Calls₹299 a month
- AI Call Intelligence₹399 a month
- Enterprise — custom AIPriced on request
In their own words
BookOne CRM
BookOne CRM is guest relationship management software built into the BookOne PMS. It records room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates. Hotel staff can target former guests by stay frequency, total spend, or location. Using the official WhatsApp Business API, it can automate pre-arrival messages, upgrade offers, and post-checkout review requests. Hotels can set up points and tier-based rewards, earned on room charges or restaurant bills and redeemed on future direct bookings. Post-checkout forms can prompt positive reviewers to post on Google and TripAdvisor, while routing critical feedback to managers. The onboarding team can help clean, format, and upload guest lists from older platforms, standalone CRMs, or spreadsheets. External data can be ingested through custom API setups, though BookOne says the CRM works most efficiently with its PMS. Guest CRM requires PMS_CORE and is included in Premium. The product has no free plan, offers a free trial, and lists pricing on request.
HAIP
HAIP is a hospitality platform combining guest communications, AI call analysis, and a purpose-built CRM. Its unified inbox brings WhatsApp, Instagram, website chat, OTA messages, and Voice AI calls into one conversation per guest. Profiles can include stay history, upcoming bookings, lifetime revenue, preferences, sentiment, and reviews. HAIP says it can transcribe, summarise, and score calls automatically, and automate guest-journey steps such as welcome messages, ID collection, check-in reminders, house guides, review requests, and future-stay offers. The maker positions it for luxury hospitality operations and says villa groups, boutique hotels, and travel operators across India use it. HAIP is available through the web and API. Listed live integrations include WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel, and MCube; eight others are marked as coming soon. Pricing is per property per month, with listed modules from ₹99/mo and a ₹1,500 minimum monthly charge. Annual billing is said to save 20%, GST at 18% is additional, and the maker states there are no lock-ins. A 14-day trial requires no credit card.