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genhaip.com
What it is
HAIP is a hospitality platform combining guest communications, AI call analysis, and a purpose-built CRM. Its unified inbox brings WhatsApp, Instagram, website chat, OTA messages, and Voice AI calls into one conversation per guest. Profiles can include stay history, upcoming bookings, lifetime revenue, preferences, sentiment, and reviews. HAIP says it can transcribe, summarise, and score calls automatically, and automate guest-journey steps such as welcome messages, ID collection, check-in reminders, house guides, review requests, and future-stay offers. The maker positions it for luxury hospitality operations and says villa groups, boutique hotels, and travel operators across India use it. HAIP is available through the web and API. Listed live integrations include WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel, and MCube; eight others are marked as coming soon. Pricing is per property per month, with listed modules from ₹99/mo and a ₹1,500 minimum monthly charge. Annual billing is said to save 20%, GST at 18% is additional, and the maker states there are no lock-ins. A 14-day trial requires no credit card.
Spec sheet
- Product
- HAIP describes itself as a hospitality AI intelligence platform combining unified communications, AI call analysis and a purpose-built CRM.Read 9 Oct 2026 · genhaip.com
- Audience
- The maker says HAIP is designed for luxury hospitality operations and is used by villa groups, boutique hotels and travel operators across India.Read 9 Oct 2026 · genhaip.com
- Trial
- HAIP offers a 14-day free trial with no credit card required.Read 9 Oct 2026 · genhaip.com
- Integrations
- The integrations page lists WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube as live integrations; it labels eight others coming soon.Read 9 Oct 2026 · genhaip.com
- Support
- The pricing page lists onboarding as included and says setup takes 10 minutes.Read 9 Oct 2026 · genhaip.com
- Automations
- Guest journey automations include welcome messages, ID collection, check-in reminders, house guides, review requests and future-stay offers.Read 9 Oct 2026 · genhaip.com
- Compliance status
- HAIP says it is DPDP-ready, GDPR-aligned, SOC 2 Type I is in progress for 2026 Q4, and ISO 27001 is planned for 2027.Read 9 Oct 2026 · genhaip.com
- Data protection
- The security page says data is encrypted with AES-256 at rest and TLS 1.3 in transit, and Indian tenants default to AWS Mumbai residency.Read 9 Oct 2026 · genhaip.com
- Enterprise options
- The security page lists SAML/SCIM, EU data residency, bring-your-own KMS key and a dedicated VPC as Enterprise options.Read 9 Oct 2026 · genhaip.com
- Guest CRM
- Guest profiles include stay history, upcoming bookings, lifetime revenue, preferences, sentiment and reviews.Read 9 Oct 2026 · genhaip.com
- Pricing terms
- Pricing is per property per month, with a ₹1,500 minimum monthly charge; the maker says annual billing saves 20%, GST at 18% is additional, and there are no lock-ins.Read 9 Oct 2026 · genhaip.com
- Unified inbox
- The inbox brings WhatsApp, Instagram, website chat, OTA messages and Voice AI calls into a single conversation per guest.Read 9 Oct 2026 · genhaip.com
- Voice AI
- HAIP says calls can be transcribed, summarised and scored automatically.Read 9 Oct 2026 · genhaip.com
Plans and prices
AI Automations ₹99 a month ₹99 / property / mo Trigger-based rules for inquiries, response delays, check-in, check-out and completed calls Read 9 Oct 2026 · genhaip.com
Instagram DM ₹99 a month ₹99 / property / mo IG inbox · Guest auto-linking · Conversation history Read 9 Oct 2026 · genhaip.com
AI Reports ₹149 a month ₹149 / property / mo Weekly agent digest · Monthly executive report · Owner daily dashboard · After-call wrap-up PDF Read 9 Oct 2026 · genhaip.com
CRM & Leads360 ₹149 a month ₹149 / property / mo Guest profiles · Inquiry pipeline · Internal notes · Source attribution Read 9 Oct 2026 · genhaip.com
AI Insights & Analytics ₹199 a month ₹199 / property / mo Conversion funnel · Agent scorecards · Channel attribution · Revenue intelligence · Direct vs OTA mix Read 9 Oct 2026 · genhaip.com
WhatsApp ₹199 a month ₹199 / property / mo Unified inbox · Templates · Campaigns · Subscriber management · Automations Read 9 Oct 2026 · genhaip.com
AI Concierge ₹249 a month ₹249 / property / mo Requires WhatsApp · AI-drafted replies · Human approval mode · Autonomous mode with confidence threshold Read 9 Oct 2026 · genhaip.com
IVR & Calls ₹299 a month ₹299 / property / mo Call capture · Recording storage · Missed call detection · Agent forwarding · Call log Read 9 Oct 2026 · genhaip.com
AI Call Intelligence ₹399 a month ₹399 / property / mo Requires IVR & Calls · Transcription · Auto wrap-up cards · QA scoring · Missed revenue flags Read 9 Oct 2026 · genhaip.com
Enterprise — custom AI Priced on request Custom Dedicated model fine-tuning · Custom integrations · SLA · On-prem option Read 9 Oct 2026 · genhaip.com
Strong points and limits
Strong points
- Combines guest messages into one conversation per guest
- Profiles include bookings, preferences, and reviews
- Automates guest journey communications
- Offers a 14-day trial without a credit card
- Lists web and API access
Limits
- ₹1,500 minimum monthly charge
- GST at 18% is additional
- Eight integrations are marked as coming soon
Who it suits
HAIP is aimed at luxury hospitality operations, including villa groups, boutique hotels, and travel operators. It suits teams that want guest messaging, call analysis, and guest records alongside journey automations.
Verdict
HAIP brings guest communications, CRM records, and call intelligence together for hospitality operations. Check the minimum charge, applicable GST, and integration availability alongside the module prices.
Where Specifiction places it
- Hospitality CRM Software#13 of 277.8
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