BookOne CRM vs Loyalist
BookOne CRM
bookonepms.comLoyalist
loyalist.comSide by side
| Figure | BookOne CRM | Loyalist |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Hospitality CRM Software | 8.8 (#3) | 7.6 (#17) |
| Company size | LinkedIn lists BookOne as having 11–50 employees and headquarters in Kharghar, Navi Mumbai, Maharashtra. | LinkedIn lists Loyalist as a privately held software-development company with 2–10 employees. |
| Guest profiles | It records guest room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates. | Profiles can combine guest visits, order history, communications, reviews, events and delivery orders across connected systems. |
| Integrations | BookOne lists connections including Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip, Goibibo, Google Hotel Ads, TripAdvisor, Sabre, Amadeus, Tally and payment gateways. | The integrations page lists 42 integrations across reservations, POS, events and catering, hotel PMS, reviews, membership and loyalty, payments, and analytics. |
| Licence | The opened vendor pages do not state an open-source licence or identify BookOne as open source. | No open-source licence is published; the terms grant limited internal subscription access and restrict reverse engineering and resale. |
| Limit: pricing transparency | Software Finder lists BookOne PMS pricing as custom rather than publishing subscription amounts. | Airframe reports demo- and quote-driven procurement and lack of transparent self-serve pricing, which can hinder small-business onboarding. |
| Product | BookOne CRM is guest relationship management software built into the BookOne PMS. | Loyalist describes itself as an AI-powered CRM and marketing platform that combines guest and event data into a unified profile. |
| Rating on Apple App Store | No rating overview is displayed because BookOne Orbit has not received enough ratings or reviews. | 5.0 out of 5 from 4 ratings |
| Support | BookOne says it does not limit support and lists contact by phone or email on its product pages. | The privacy policy links to a Loyalist Support Center and provides an email contact for privacy questions. |
| What it does | BookOne CRM is a hotel guest-relationship system embedded in the BookOne PMS for guest data, loyalty, campaigns and repeat bookings. | Loyalist is an AI-powered hospitality CRM and marketing platform for restaurants, hotels, hospitality groups, clubs and retail operators. |
Plans
BookOne CRM
- BookOne BasicPriced on request
- BookOne EssentialPriced on request
- BookOne PremiumPriced on request
- BookOne StarterPriced on request
In their own words
BookOne CRM
BookOne CRM is guest relationship management software built into the BookOne PMS. It records room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates. Hotel staff can target former guests by stay frequency, total spend, or location. Using the official WhatsApp Business API, it can automate pre-arrival messages, upgrade offers, and post-checkout review requests. Hotels can set up points and tier-based rewards, earned on room charges or restaurant bills and redeemed on future direct bookings. Post-checkout forms can prompt positive reviewers to post on Google and TripAdvisor, while routing critical feedback to managers. The onboarding team can help clean, format, and upload guest lists from older platforms, standalone CRMs, or spreadsheets. External data can be ingested through custom API setups, though BookOne says the CRM works most efficiently with its PMS. Guest CRM requires PMS_CORE and is included in Premium. The product has no free plan, offers a free trial, and lists pricing on request.