BookStack vs Support Hero
BookStack
bookstackapp.comSupport Hero
supporthero.comSide by side
| Figure | BookStack | Support Hero |
|---|---|---|
| Price from | £37.50/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 8 |
| Spec score · Knowledge base software | 8.9 (#8) | 8.4 (#49) |
| API | The project describes a growing REST API for automation and importing content. | The API can retrieve categories and articles and run full-text searches. |
| Publishing audience | both | both |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Product | BookStack is a simple, self-hosted, easy-to-use platform for organising and storing information. | Support Hero describes itself as a knowledge management system designed to streamline support operations. |
| Search | Content is fully searchable at book level or across all books, chapters and pages, with direct paragraph linking. | The widget and web portal include full-text search for support materials. |
| SSO support | Yes | Yes |
| Support | Official paid support services are provided by HTTP Functions Ltd., while community support is available through discussions, Codeberg, Reddit, documentation and YouTube. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
| Version history | Yes | Yes |
Plans
BookStack
- BookStack self-hostedFree
- Community SupportFree
- Professional Support Plan£450 a year
- Enterprise Support Plan£4,500 a year
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
In their own words
BookStack
BookStack is a free, open-source platform for organizing and storing information on a self-hosted instance. It organizes content into Books, Chapters and Pages, with a WYSIWYG editor and an optional Markdown editor with live preview. Search works within a book or across books, chapters and pages, and users can link directly to paragraphs. The editor includes diagrams.net drawing capability. Authentication supports OIDC, SAML2 and LDAP, as well as social-based secondary authentication options. Built-in multi-factor authentication can be enforced by role and uses TOTP and static backup codes. Content exports include contained HTML, PDF, plain text, Markdown and Portable ZIP. The project describes a growing REST API for automation and importing content. The MIT-licensed software has no cost to download and install. Setup requires PHP 8.2 or newer, MySQL 8.0 or MariaDB 10.6 or newer, Git, Composer 2.2 or newer and a PHP-compatible web server. BookStack does not currently support shared PHP hosting. Community support is free but does not assure a response, support or resolution; paid support plans are also listed.
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.