Support Hero

Spec sheet

Product

Support Hero describes itself as a knowledge management system designed to streamline support operations.Read 9 Oct 2026 · supporthero.com

Publishing audience

bothRead 22 Sep 2026 · supporthero.com

Free plan

NoRead 22 Sep 2026 · supporthero.com

Trial

The homepage offers a 14-day free trial and says no credit card is required.Read 9 Oct 2026 · supporthero.com

Paid from

49Read 22 Sep 2026 · supporthero.com

API

The API can retrieve categories and articles and run full-text searches.Read 9 Oct 2026 · supporthero.com

Integrations

Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans.Read 9 Oct 2026 · supporthero.com

Support

The Small plan includes business hours support, while the Large and Enterprise plans list priority support.Read 9 Oct 2026 · supporthero.com

Company

The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location.Read 9 Oct 2026 · supporthero.com

Access controls

The product supports private knowledge base access for authenticated users and role-based permissions.Read 9 Oct 2026 · supporthero.com

Analytics

Its analytics provide insight into knowledge base performance and content gaps, and usage reports can be exported.Read 9 Oct 2026 · supporthero.com

Content analytics

YesRead 22 Sep 2026 · supporthero.com

Content formats

Articles and tutorials can include videos, images, PDFs, and other content.Read 9 Oct 2026 · supporthero.com

Custom domain

YesRead 22 Sep 2026 · supporthero.com

Customization

The portal and widget can be customized with CSS, including colors, fonts, and styles.Read 9 Oct 2026 · supporthero.com

Knowledge portal

The product includes a knowledge base portal and an embeddable widget that share the same content.Read 9 Oct 2026 · supporthero.com

Languages

Support Hero says it supports over 20 languages.Read 9 Oct 2026 · supporthero.com

Search

The widget and web portal include full-text search for support materials.Read 9 Oct 2026 · supporthero.com

Single sign-on

The features page describes a single sign-on capability for company-wide authentication systems.Read 9 Oct 2026 · supporthero.com

SSO support

YesRead 22 Sep 2026 · supporthero.com

Version history

YesRead 22 Sep 2026 · supporthero.com

Widget

The embeddable widget can show contextual content based on the page a user is viewing.Read 9 Oct 2026 · supporthero.com

Plans and prices

Every Support Hero plan and price →

Where Specifiction places it

• Knowledge base software#49 of 1388.4