Support Hero vs Zendesk Guide
Support Hero
supporthero.com
Zendesk Guide
zendesk.comSide by side
| Figure | Support Hero | Zendesk Guide |
|---|---|---|
| Price from | $49/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 10 |
| Spec score · Knowledge base software | 8.4 (#49) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Languages | Support Hero says it supports over 20 languages. | Zendesk says Guide articles can be translated into more than 40 languages. |
| SSO support | Yes | Yes |
| Paid from | 49 | 55 |
| Version history | Yes | Yes |
Plans
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.